Sales Development Associate

The Sales Development Associate is an integral part of the inside sales team that works directly with the sales team to provide support for administrative and sales activities. The individual who fills the Sales Development Associate role will contribute directly to the overall success of the company by working directly with the highest producing account managers to help maintain existing customer relationships.

Responsibilities:

• Support top-producing account managers to maintain trusted advisor status and grow existing account relationships
• Work with senior account managers to develop and implement sales strategies to build trusted advisor relationships with new accounts
• Operate as a lead point of contact for any and all matters specific to the accounts supported
• Independently manage designated accounts as assigned
• Communicate with customers regarding upcoming support renewal contracts on behalf of account managers
• Complete regular solutions training and maintain up-to-date knowledge of solutions offered
• Gather information on new sales opportunities from senior account managers and work with service coordinator and sales operations to obtain pre-sales engineer availability and facilitate meeting scheduling with customers
• Work directly with sales operations to secure deal registrations and accurate pricing for sales opportunities
• Track expiration deadlines for all support renewal activities (i.e. deal registration, special pricing approval, etc.) and renew prior to expiration as requested
• Work directly with sales operations on support renewal proposal generation to ensure the timely and successful delivery of proposals according to customers’ needs and objectives
• Facilitate delivery of support renewal proposals to customers for review as requested and delivery of executed proposals to sales operations team members for processing
• Regularly communicate with account managers on the status of open support renewal opportunities and determine next step action items to be completed
• Ensure account managers’ support renewal opportunities are recorded in ConnectWise and assist with keeping support renewal pipeline information updated
• Track all sales activities completed for support renewal opportunities in ConnectWise
• Assist with coordinating marketing campaign promotion to drive attendance
• Assist with post-marketing campaign follow-up
• Responsible for data entry and management in HubSpot
• Maintain and input new leads into HubSpot from data sources like Zoominfo, LinkedIn and the Choice Solutions website