Sales Development Representative

Customer Contact Services has been answering the phone for businesses since 1972. We run a 24/7/365 contact center serving healthcare organizations, auto dealerships, property managers and many other customers across the country. Six-time Inc. 5000 honoree, 20 million+ calls handled, 5,000+ clients served over our lifetime. We're growing, and we're building our outbound sales engine in-house.

The Role

You'll be one of the first dedicated SDRs at CCS, which means you're not inheriting a playbook — you're helping build one. Your job is simple to describe and hard to do well: find the right prospects, start conversations, and book qualified meetings for our sales team.

You'll own a defined vertical and territory and work a curated prospect list, and run outreach across phone, email, and LinkedIn.

This role is hybrid, with onsite training at our Minnetonka, MN office. We've structured it this way intentionally: onsite time during training means direct mentorship, faster coaching, and hands-on access to leadership while you're building your skills, before transitioning to a hybrid schedule.

What You'll Do

• Prospect and build targeted lead lists using sales intelligence platforms
• Run multi-touch outreach sequences: cold calls, emails, and LinkedIn
• Qualify prospects against our ideal customer profile and book meetings for the sales team
• Hit a clear, measurable goal: booked meetings that actually happen
• Log activity and keep clean pipeline data

What Success Looks Like

• You book qualified meetings, defined as a meeting that is both booked and attended by the prospect
• Your meetings convert because you qualified honestly, not just to hit a number
• ​​​​​​​By 90 days, you know who buys, why they buy, and what they object to

Who We're Looking For
Experience selling is a plus, not a requirement. We care more about the raw material:

• Goal-oriented. You like having a number to hit and a reason to hit it. You're motivated by clear targets and visible progress.
• Drive. You want to sell. You see cold outreach as a challenge, not a chore. Rejection doesn't dent you; it fuels you.
• Phone comfort. You'd rather pick up the phone than hide behind email. Bonus if you've done any phone-heavy work: sales, recruiting, fundraising, customer service, collections, restaurant or retail work with real customer pressure.
• Coachability. You take feedback, apply it fast, and ask for more.
• Curiosity. You want to understand the businesses you're calling, not just read a script at them.
• Organization. You can manage a list of hundreds of prospects without letting things slip.
• Grit. Outbound is a numbers game with a long feedback loop. You keep swinging.
• Career-minded. This role is a strong fit if you're interested in building toward a full-cycle sales career - we're looking for someone who wants to grow into more, not just fill a seat.

Nice to have, not required:

• 1+ year in an SDR, BDR, inside sales, or phone-based role
• Familiarity with Apollo, HubSpot, Salesforce, or similar tools
• Exposure to healthcare, home services, or B2B services

Why This Role

• Ground-floor seat in a new outbound program at a 50-year-old company with real customer proof: referenceable clients in every vertical you'll be calling into
• Direct access to leadership; your ideas shape the playbook
• Clear, transparent comp: base salary plus tiered per-meeting bonuses
• Lowered bonus qualification thresholds during your training period, so you can start earning meeting bonuses while you're still learning the ropes — not just after you've fully ramped
• A defined path: SDRs who perform here are the natural pipeline into full-cycle sales roles

Compensation & Benefits

• $20.00 per hour during your first 90 days (training and ramp period)
• $52,000 to $58,000 annual base salary upon successful completion of defined ramp performance goals
• Tiered per-meeting bonuses from day one, with reduced qualification requirements during training to help you start earning sooner - your rate per meeting increases as monthly volume climbs, and again once you're fully ramped
• Full-time, 40 hours per week. Onsite training at our Minnetonka, MN office, transitioning to a hybrid schedule based on performance
• Medical insurance
• Dental and Vision insurance
• 401k matching
• Paid time off
• Life insurance
• Paid company observed Holidays
• Advancement opportunities