Sales Development Representative

Sales Development Representative

Job Requirements

• Education: Bachelor's degree in Business Administration, Marketing, Business, or a related field.
• Experience: At least 2 years of experience in sales or business development

• 1–2 years of experience in customer service, sales development, inside sales, account coordination, business development, or a related customer-facing role.
• Strong communication and relationship-building skills.
• Comfortable conducting proactive outreach and following up with customers or prospects.
• Ability to identify customer needs and recognize opportunities for engagement or growth.
• Strong organization and follow-up skills
• Comfortable working with technology, CRM or customer management platforms, and other digital tools.

Key Responsibilities

• Provide excellent customer service through phone, chat, and other established communication channels.
• Recruit and engage US-based healthcare professionals to use the company's platform and encourage them to apply for available opportunities.
• Conduct proactive outreach to new and existing users to increase engagement and platform activity.
• Build and maintain positive relationships with users through consistent communication and follow-up.
• Identify opportunities to re-engage inactive users and encourage continued platform participation.
• Understand customer and user needs and identify opportunities to provide appropriate solutions or resources.
• Support sales development activities by identifying potential opportunities, qualifying interest, and coordinating follow-up as needed.
• Follow up with prospects, users, or accounts to ensure inquiries and opportunities are moved through to completion.
• Answer questions and address issues raised by users, escalating more complex matters when appropriate.
• Maintain accurate records of customer interactions, inquiries, complaints, comments, follow-ups, and actions taken.
• Track outreach, engagement, and other relevant activity metrics to support team goals.
• Report any tools, access, or technical issues related to the platform.
• Collaborate with internal teams to resolve customer issues and support a positive user experience.
• Support relationship management and account-related activities as responsibilities evolve.

Benefits

• Christmas Bonus: 30 days, to be paid in December.
• Major Medical Expense Insurance: Coverage up to $25,000,000.00 MXN.
• Dental Insurance: Always smile with confidence!
• Life Insurance: (Death and MXN Disability)
• Vacation Days: 12 vacation days in accordance with Federal Labor Law + Floating Holidays: 3 floating holidays in addition to the 7 official holidays in Mexico.
• Cell Phone Reimbursement & Transportation Subsidy.
• Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.
• MezTal Internal Events: Strike a healthy balance between your professional and personal goals.
• Exclusive Discounts: Benefits with different companies for being part of MezTal.
• Academic Agreements: Access to national universities and language schools.