Sales Director

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Cultivates a respectful workplace maintaining and holding accountable the sales department to respect of attendance, respect of performance, respect of behavior and respect of common sense and judgement
• Develops and maintains marketing plan and sale budget with the General Manager. Develops market segment strategies to prospect business for the hotel.
• Provides sales training to front office staff as well as Sales Coordinator and Sales Manager
• Participates in revenue management calls and strategies using reports, demand analysis and other resources
• Schedules and completes sales appointments
• Attends business, community, and civic affair events in the local area
• Ensures teamwork and enhances cooperation between all departments
• Creates an effective sales team through training, mentoring, and participating in joint sales calls and blitzes
• Assists in rate and inventory strategy with GM, AGM and Revenue Manager
• Acts as Manager on Duty for the hotel, using problem solving skills to resolve complaints, disturbances, special requests, social media reviews and any other issues that may arise.
• Interviews, selects, trains, develops and administers performance appraisals
• Negotiate hotel rates for LNR accounts based upon room night volume and day of week arrival/departure dates
• Secure group business for hotel, blocking rooms, sending contracts and follow up on cut off dates
• Works with operations team to greet group events
• Assists guests with plans for meetings, schedules and monitors meeting functions, conducts property tours and explains amenities
• Assists with follow up on room lists, direct bill and other requirements of previously booked business
• Assists with major group check-ins
• Coordinates with kitchen staff for any catered events
• Maintains sales files and ensures accurate entry in sales system
• Organize work week to include a strong prospecting plan each week targeting business for need hotel dates
• Facilitates inside sales leads and helps with strategy to develop sales plans
• Always follows company policies and procedures
• Ensures fair treatment and respect of employees and guests
• Other duties as assigned by supervisor or management