Sales Director

Job Title: Sales Director

Position Scope: The Sales Director is responsible for leading all sales and marketing efforts at Symphony Park, driving occupancy growth and achieving census goals through strategic outreach, relationship development, and community engagement.

Reports to: Executive Director

FLSA Status: Exempt

ABOUT US: At Symphony Park, we exist to make remarkable impacts on the lives we touch. We accomplish this by delivering superior care to our residents, by empowering our associates with an enriching career and growth opportunities, and by providing peace of mind to our residents’ loved ones. Our communities are beautifully built and designed for the resident; one who does not want to compromise what is important to them as they deal with the new realities of aging. Every resident and employee have a unique background and with our connection together we create a stronger community.

ABOUT YOU: A compassionate team member who seeks an opportunity to do what you love, while touching the lives of those people we have the honor to care for and serve. An entrepreneurial spirit who is excited and motivated by the prospect of change and continuously improving the services we provide.

RESPONSIBILITIES:

• Develops and executes a comprehensive sales and marketing plan to achieve and maintain occupancy targets.
• Manages the full sales cycle from lead generation to move-in, including inquiry handling, tours, follow-up, and closing.
• Maintains accurate and up-to-date records of all prospects, leads, and referral sources in the CRM system.
• Builds and maintains relationships with referral partners including hospitals, physicians, discharge planners, social workers, home health agencies, and senior advisors.
• Conducts outreach activities including community events, presentations, and networking to generate new leads.
• Coordinates with the Executive Director on pricing, availability, and promotional strategies.
• Prepares and presents weekly and monthly sales reports, pipeline updates, and occupancy forecasts to the Executive Director.
• Collaborates with department directors to ensure a seamless move-in experience for new residents and families.
• Represents Symphony Park at community events, health fairs, and professional networking functions.
• Mentors and supports Sales Counselors in achieving individual and team goals.
• Supports the mission, vision, and goals of the organization, upholding and promoting company culture and vision.
• Maintains and protects the confidentiality of resident information.
• Communicates any observed or suspected resident change in condition to a supervisor immediately.
• Maintains a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourages teamwork through cooperative interactions with co-workers and other departments. Supports a positive and professional image through actions and dress.
• Completes all mandatory compliance, HIPAA and state and federal regulatory training as required.
• Other duties as assigned by your director.