Sales & E-Commerce Coordinator

Company Overview

• Hyperclean Technology is a Singapore-registered company since 1998, leading in manufacturing and distributing Cleanroom, ESD, and Medical Disposable Products. It is ISO 9001: 2008 and GDPMDS certified, committed to delivering high-quality products.

Job Summary

You will support daily sales operations and the growing online business by coordinating orders, managing customer communications, and maintaining accurate sales and product information.

Responsibilities

• Prepare and issue Delivery Orders (DO) and invoices accurately to support timely order fulfillment
• Create quotations and sales documents to facilitate customer purchases
• Follow up with customers on orders and enquiries to ensure satisfaction and timely responses
• Coordinate orders and deliveries between customers and internal teams to streamline operations
• Handle customer enquiries via phone, email, and WhatsApp to provide prompt and clear information
• Manage and update online product listings to maintain accurate and current e-commerce presence
• Process and follow up on e-commerce orders to ensure smooth transaction completion
• Maintain accurate customer, product, and pricing information for sales and reporting purposes
• Support the sales team with daily activities to enhance overall team productivity

Preferred competencies and qualifications

• Basic computer skills including Excel, email, and simple accounting systems to perform daily tasks
• Strong communication and customer service skills to engage effectively with customers
• Organized, responsible, and detail-oriented approach to manage multiple tasks efficiently
• Ability to multitask and work independently while adhering to ISO9000 standards
• Willingness to learn e-commerce platforms and new systems to adapt to evolving business needs
• Experience in sales coordination, customer service, or e-commerce is an advantage