Sales Enablement Manager
Description
Why This Role Matters
As Sales Enablement Manager, you'll help service centers across EDP improve how they convert leads into customers by coaching managers, CSRs, and salespeople in the moments that matter most. Your work will directly influence revenue growth, create more consistent customer experiences, and help build a sales culture that scales across the organization.
This is a highly visible, field-based role where you'll work alongside leaders and frontline teams to identify what's working, fix what's not, and turn coaching into measurable business results.
What Success Looks Like
Within your first 90 days, you'll have built relationships with General Managers and team members across EDP service centers, established a regular coaching cadence, identified key conversion gaps using CRM and sales data, and implemented targeted coaching plans to improve performance. You'll be known as a trusted coach who helps leaders improve results, not just report on them.
What You'll Actually Do in Your First 30 Days
- Visit service centers to observe sales conversations, ride along with sales representatives, and understand each location's strengths and opportunities.
- Review CRM, lead conversion, and call performance data to identify where customers are being lost in the sales process.
- Meet with General Managers, Regional Sales Managers, and Regional Vice Presidents to understand business goals and align coaching priorities.
- Begin conducting live call reviews and coaching sessions, while developing action plans for underperforming teams and individuals.
What This Role is All About
Drive Sales Performance
- Improve lead-to-customer conversion rates across service centers.
- Coach the complete sales process, from initial customer contact through close and transition to delivery.
- Use CRM and sales performance data to identify conversion gaps and focus coaching efforts where they will have the greatest impact.
- Lead quarterly sales reviews with General Managers and Regional Vice Presidents.
- Track coaching activity and business outcomes, providing regular updates to sales leadership.
Coach and Develop Teams
- Coach General Managers to effectively develop their own teams and maintain consistent call-scoring standards.
- Conduct live call reviews, ride-alongs, and in-person coaching with CSRs and inside and outside sales representatives.
- Create and execute performance improvement coaching plans for team members who are not meeting expectations.
- Lead onboarding and ramp-up programs for new sales representatives and customer service employees transitioning into sales roles.
- Facilitate sales training workshops and virtual coaching sessions.
Partner Across the Business
- Collaborate with Regional Vice Presidents and EDP Leaders to establish coaching priorities and growth strategies.
- Support General Managers in developing and executing local sales growth plans.
- Partner with operations teams to ensure a smooth customer experience from sale through delivery and ongoing service.
- Act as a resource for Regional Sales Managers who oversee field sales teams.
Improve Sales Processes
- Identify process, staffing, or system-related issues that negatively impact sales performance and provide data-backed recommendations for improvement.
- Help standardize best practices across service centers and continuously refine the sales process based on results.
Must Have
- At least 5 years of sales experience, including 2+ years coaching, developing, or leading sales professionals.
- Demonstrated success improving sales performance through coaching in both inside and field sales environments.
- Experience coaching both customer service and sales professionals.
- Strong CRM and sales analytics skills, with the ability to identify performance trends and translate findings into coaching action plans.
- Valid driver's license and ability to travel up to 50% of the time, including overnight travel.
Nice to Have
- Experience in propane, fuel delivery, home services, or another route-based service business.
- Experience building or managing onboarding programs for new sales hires.
- Salesforce experience.
- Experience using call recording, call scoring, or conversation intelligence platforms.
- Experience in a multi-location organization with field leadership teams.
- Experience facilitating instructor-led and virtual sales training.
- Experience leading quarterly business reviews or sales process improvement initiatives.
- Bachelor's degree or equivalent experience.
Work Environment
- Work regularly from service centers and propane plant locations.
- Time spent outdoors in varying weather conditions while observing operations and supporting field teams.
- Participate in ride-alongs with outside sales representatives.
- Regular computer and phone use, including reviewing recorded customer conversations.
- Occasionally lift and carry training materials and equipment up to 25 pounds.
- Reasonable accommodations are available for qualified individuals with disabilities to perform the essential functions of the position.
Role Details
- Location: Chicago (onsite)
- Travel: ~50% to supplier and operating locations
- Compensation: $115,000- $125,000 (based on experience) with bonus
- Direct Reports: None
What We Offer
In addition to competitive pay we offer a comprehensive benefits package designed to support your physical, financial, and personal well-being:
- Medical, dental, and vision insurance options
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- 401(k) with company match
- Tuition reimbursement
- Employee Assistance Program (EAP)
- Voluntary life, AD&D, and short-term disability coverage
- Paid holidays and time off
- $50,000 basic life/AD&D and long-term disability at no cost
- Propane discount
How We Work
We believe the best coaching happens alongside the people doing the work. You'll spend time in the field, listening to customers, partnering with leaders, and helping teams improve through practical, real-world feedback. We value collaboration, accountability, and continuous improvement, and we're looking for someone who enjoys helping others succeed while driving meaningful business results.