Sales Engineer
Summary
The Sales Engineer supports the field sales team by conducting product demonstrations, providing technical training to resellers, and assisting with project design and RFP responses for Brivo's physical security solutions. The role involves managing a home test lab and requires travel across the APAC territory.
The Sales Engineer will engage directly with our dealers to develop a deep understanding of our solutions through formal sales and technical training sessions. In this role, you will support our field sales team by responding to requests for proposals and information, conducting product demonstrations, and addressing dealer and end-user inquiries.
We are looking for a technical expert who is ready to "build it, break it, and fix it". This role offers the unique opportunity to manage your own home test lab to vet new Brivo products. If you're passionate about technology, customer service, and adhering to good operational practices, we invite you to join our team.
This position is based in Bangalore, India and covers the APAC territory.
- Drive sales growth among independent resellers in the assigned territory by serving as a primary sales and technical advisor for Brivo products and third-party API integrations.
- Conduct product demonstrations, presentations, customer engagements, and field events for resellers and end-users, both virtually and on-site.
- Provide technical and design support to resellers and Regional Sales Managers (RSMs), including project design, Bills of Materials (BOMs), competitive differentiation, and remote/on-site support for escalated issues.
- Coordinate technical aspects of customer projects, including multi-site and multi-region deployments, phased rollout planning, technical QA, post-installation health checks, and technical account reviews for large accounts.
- Strengthen reseller technical capabilities through Brivo University and product certification training, train-the-trainer programs, and ongoing technical enablement.
- Collaborate with product management and internal teams to communicate customer needs, improve reseller performance, and develop and maintain technical documentation.
- Maintain knowledge of regional competitors, including local VMS and cloud providers, to support RSMs and resellers with technical differentiation and competitive opportunities.
- Experience in physical security or access control, with 5+ years as a pre-sales technical professional OR relevant field experience selling, installing, or programming Brivo systems.
- Bachelor’s degree or equivalent experience.
- Proficiency with CRM, Google Workspace, and design tools.
- Previous experience crafting responses to functional and technical requirements for RFIs and RFPs.
- Demonstrated ability to deliver engaging product demonstrations to dealers and end users, both virtually and in person.
- Experience in creating a bill of materials (BOM).
- Proficient in delivering pre-sales and technical training content.
- Strong communication skills, both verbal and written, with the ability to present ideas clearly and concisely.
- Confident, energetic, and enthusiastic approach.
- Capable of lifting 25 kg.
- Possession of a valid Passport and willingness to travel 25%-50%, including outside the assigned territory; proximity to a major airport is required.