Sales Engineer

Position Summary

As a Sales Engineer supporting Managed Service Provider (MSP) clients in the hospitality sector, you will play a critical role in bridging the gap between technical solutions and client needs. You’ll collaborate with sales teams to deliver compelling product demonstrations, guide hospitality-focused MSPs through technical evaluations, and ensure successful onboarding and deployment of cloud and cybersecurity solutions tailored to the unique needs of hotels, resorts, and other hospitality businesses.

Key Responsibilities

• Partner with hospitality MSP clients to understand their infrastructure, security posture, and business goals.
• Deliver technical presentations and product demos tailored to hospitality environments, including property management systems (PMS), point-of-sale (POS) integrations, and guest Wi-Fi solutions.
• Assist in deploying and configuring cloud-based solutions (e.g., Azure Virtual Desktop, Intune, AWS) with hospitality-specific use cases.
• Provide pre-sales technical support and post-sales implementation guidance for hospitality IT environments.
• Collaborate with Sales, Product, and Engineering teams to address client feedback and improve offerings for hospitality MSPs.
• Identify opportunities to optimize hospitality operations through automation, scalable architecture, and improved guest experience technologies.
• Maintain deep knowledge of cybersecurity frameworks and compliance standards relevant to hospitality (e.g., PCI DSS, GDPR).
• Travel up to 25% for client meetings, trade shows, and technical workshops, including hospitality industry events.