Sales Engineer
Summary
Field-based sales engineer who sells, sets up, demos, and supports Dukane's ultrasonic processing systems — calling on clients by phone and on-site, troubleshooting applications, and acting as the technical liaison between customers and the company. Core focus: ultrasonic equipment sales, application setup, and technical presentations at trade events.
GENERAL POSITION DESCRIPTION AND PURPOSE: Sell, setup and support ultrasonic processing systems and components. Will support the Corporate Quality Policy and, using TQM concepts, principles and tools, will make continuous improvements in work processes.
POSITION FUNCTIONS: Listed below are typical functions performed in this position. This description should not be construed to contain every function/responsibility that may be required to be performed by the individual in this position as he or she is required to perform other related functions as assigned.
PRIMARY FUNCTIONS:
- Sell to/call on existing and prospective clients by telephoning and going to their facilities.
- Present Dukane’s features/benefits relative to competitors’.
- Demonstrate systems at Dukane office or take system to clients’ facility and demonstrate.
- Be liaison between client and people at Dukane, identify, clarify and convey clients’ requirements to Dukane and Dukane’s requirements to clients’. Evaluate requirements, assess feasibility and make design recommendations.
- Assess clients’ potential and invest Dukane’s resources commensurate with the potential.
- Ask clients for their orders and long term commitment to investing in Dukane systems.
- Follow up to assure Dukane and clients are meeting one another’s commitments to assure clients’ orders are completed on schedule.
- Set up applications on new and existing systems; troubleshoot problems, rectify and/or recommend resolution.
- Prepare activity and expense reports weekly, quote status reports monthly, objectives annually - with quarterly updates. Other reports and documentation as requested.
- Belong to trade associations, e.g. Society of Plastics Engineers, attend dinner meetings and functions, give technical presentations at meetings/functions.
- Plan, organize and conduct, or assist with conducting technical forums.
- Assist with setup, staffing and dismantling booth at trade exhibitions.
- Follow up on messages/problems for other sales people in area when they are absent or on vacation.
OTHER FUNCTIONS:
14. Participate in sales and planning meetings.
PHYSICAL AND VISUAL ACTIVITIES:
Traveling/driving (frequently, car/minivan less than 40,000 miles per year and other modes of travel). Lifting and moving, with assistance (occasionally, system components weighing less than 100 pounds). Talking (frequently), hearing (frequently), writing (frequently), walking (frequently), standing (frequently).