Sales Engineer (m/f/d)

Work location: Munich, Germany

Industry: Telecommunication technology

Salary package: competitive salary plus performance based bonus plus allowance

Responsibilities:

• Provide timely and professional technical support on the design, configuration, deployment, and troubleshooting of company products to regional resellers and end-users via phone, email, onsite visits, etc.
  
• Deliver online or onsite product training and demos for resellers and end-user IT teams, maintaining strong technical relationships with customer contacts.
  
• Document customer technical inquiries, and assist in updating and maintaining internal knowledge bases and technical documentation.
  
• Collaborate with the internal sales engineering team to address and resolve complex technical issues.
  
• Work closely with the sales team to synchronize on projects and relevant reseller business information.
  

Requirements

• Bachelor’s degree or higher in Communication, Electronics, Computer Science, or related fields.
  
• Strong problem-solving and troubleshooting skills.
  
• Familiarity with computer systems, mobile devices, and similar technology products.
  
• Knowledge of Microsoft Teams Rooms and Zoom Room technology is a plus.
  
• Experience in the Audio-Visual industry and related technologies is advantageous.
  
• Basic understanding of network configuration and troubleshooting.
  
• Strong customer service orientation, with excellent communication, coordination, and project implementation skills.
  
• Exceptional verbal and written communication skills, with the ability to independently conduct customer visits, onsite demos, and presentations at industry events.