Sales Engineer
Join Us as a Sales Engineer at Valcom, a Potter Global Technologies Business
At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years—and we’re just getting started. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships.
Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications.
If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation—you’ll feel at home here.
What You’ll Do
- Partner with RSMs to create, advance, and win opportunities, coordinating engagement with the RSM’s territory strategy, customer relationships, and opportunity objectives through the Rocky Mountain Region.
- Conduct customer presentations, product demonstrations, and webinars for prospective and existing customers.
- Provide solution design and application guidance, including participation in system architecture, integration, and deployment approach discussions.
- Participate in discovery and planning meetings, joint customer visits with RSMs, and strategic account planning.
- Develop and maintain relationships across the sales ecosystem, including integrators, distributors, end users, consultants and A&E firms, and customer project management, IT, facilities, and safety/security stakeholders.
- Assist in the preparation of proposals and product specifications.
- Provide deployment and commissioning guidance, identifying technical risks and mitigation strategies that support successful customer outcomes.
- Deliver Valcom Engineered Solution Technical Support Services (VETSS) enablement activities that build integrator, distributor, and end-user capability to position, deploy, and support Valcom solutions.
- Provide escalated technical assistance in strategic or relationship-critical situations, directing routine support, troubleshooting, and repetitive training requests to Technical Support, the Training Team, and established training resources.
- Gather and communicate Voice of Customer (VOC) feedback, competitive intelligence, market trends, and deployment lessons learned to Product Management, Engineering, Marketing, and Leadership.
- Stay up-to-date with the latest industry trends, products, and technologies relevant to Valcom’s offerings.
- Take on additional responsibilities as needed to support team goals and project milestones.