Sales Event and Group Rooms Coordinator
Experts in the art of hospitality, The Block22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, the heart of downtown Boise. As the Sales Event and Group Rooms Coordinator for Block22 Hotels – The Grove Hotel, Hotel43 and Courtyard By Marriott, you’ll be a key member of the sales team, the central go-to person that ensures a wide range of guests and clients’ needs seamlessly met.
Job Duties:
- Strong organizational and time-management skills, with the ability to manage multiple priorities, deadlines, and high volumes of information in a fast-paced environment.
- Exceptional attention to detail and accuracy, particularly when entering, reviewing, reconciling, and maintaining information across multiple systems.
- Strong written and verbal communication skills, with the ability to communicate professionally and effectively with guests, clients, and internal departments.
- Strong customer service orientation and the ability to build positive relationships while delivering consistent, professional hospitality experience.
- Demonstrated problem-solving and critical-thinking skills, with the ability to identify discrepancies, resolve routine issues, and appropriately escalate matters when necessary.
- Proficiency with standard office technology and the ability to quickly learn and effectively navigate multiple software applications, databases, and hotel systems.
- Ability to collaborate effectively across Sales, Conference Services, Reservations, Rooms, Accounting, and other hotel departments.
- Demonstrated initiative and resourcefulness, with the ability to identify opportunities to improve processes, increase efficiency, and support a positive guest and team-member experience.
- Ability to remain flexible, composed, and productive while adapting to changing priorities and operational demands.
- Professional judgment and discretion when handling guests, client, group, financial, and other sensitive information.
- Other job-related duties as assigned.