Sales & Event Coordinator\ Front Desk Lead (Milwaukee North)

SUMMARY: The Sales & Event Coordinator \ Front Desk Lead is primarily responsible for managing group and event servicing needs including writing BEOs, Group Resumes, handling pre-arrival and pre-event details. This person will also facilitate group and event bookings under the GM supervision. Sales & Event Coordinator will work Front Desk Schedules and handle front office coverage needs. Must be able to work Weekends and Holidays.

Essential Job Functions:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain positive guest relations at all times and assist with sales team's day to day activities.

• Process proposals, contracts, banquet event orders and other paperwork for groups and events.
• Serve as sales and service points of contact for group and event clients and communicate needs to the rest of the hotel team.
• Provide service to group and meeting contacts, arranging details for groups and meetings, weddings, and social events by communicating information to staff and clients, overseeing functions.
• Prepare and distribute all Regret and Thank You letters, Amenity Requests, and Group Resumes and Banquet Event order packets in a timely matter.
• Attend weekly in-house meetings to discuss upcoming groups and their requirements.
• Confirm all details and or/changes of the sales contract.
• Make arrangements for sales’ VIP clients.
• Keep informed on current industry trends, regarding food and beverage, meeting coordination, client service, and client business needs.

• Cultivate collaborative, mutually supportive relationships with and among customers, community, sales office, and hotel staff.
• Assist with pre-opening and long-range sales and marketing strategies to optimize revenue and profitability.
• Develop, achieve and track personal sales goals.
• Assist with arranging and conducting special events, site inspections, and off-site presentations for potential clients.
• Maintain client files and update information daily in accordance with established departmental policies and procedures.
• Assist in developing and implementing sales plans.
• Establish and follow Sales Office Standards.
• Respond to corporate client requests in a timely manner.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
• Perform any projects assigned by GM or Senior team.

Associate is held accountable for all duties of this job and other duties as assigned.