Customer/Account Manager- 100% onsite, North of Pittsburgh, PA
Overview
Location: 100% Onsite- North of Pittsburgh, PA
Job Type: Direct Hire
Work Authorization: US Citizen
The A.C.Coy company has an immediate opening for a Customer/Account Manager.
Responsibilities
- Acts as the leading face and “Trusted Technical Advisor”
- This includes building individual rapport with customers and actively collaborating with the technical team to demonstrate subject matter expertise
- Provides prompt, efficient, detailed, customer-oriented service in response to customer inquiries through various channels
- Analyzes situations and provides answers to customer questions as well as resolutions for various issues that may arise
- Effectively follows standard operating procedures to ensure accuracy in order management/order entry for customer base
- Manages customer records in CRM/ERP ensuring a high level of data integrity
- Effectively gathers customer feedback and shares insights with leadership to improve the overall customer experience
Qualifications
Education: Bachelor’s degree in business or a similar discipline.
- 1-3 years’ of Account Management experience- managing customer relationships and accounts in a manufacturing setting
- Strong written and oral communication skills including grammar, proofing, and editing with strong attention to detail
- Must possess the ability to learn various technical aspects of a product line
- Prior CRM/ERP software experience is a plus, but not required