Sales Executive - Inbound
Job Title: Sales Executive
Experience: 3-5 Years
Work Location: Cape Town, South Africa
Key Responsibilities:
- Handle inbound calls to promote and sell products effectively.
- Engage with customers, track, and resolve product-related queries and issues.
- Ensure consistent customer follow-ups and provide timely resolutions to inquiries.
- Conduct client need analysis to identify pain points and develop targeted outreach strategies.
- Build and maintain strong relationships with customers to understand their needs and qualify opportunities.
- Identify opportunities for rapport building and ensure achievement of monthly sales targets.
- Manage sales funnel, interact with prospective clients, and maintain relationships for re-marketed prospects..
- Proactively identify upselling and cross-selling opportunities.
- Present Zoho’s solutions to relevant stakeholders within targeted geographical markets.
- Collaborate with the internal team to achieve overall company goals.
Requirements:
- 3–5 years of experience in sales, preferably in SaaS or B2B environments.
- Strong communication and interpersonal skills.
- Ability to understand customer needs and deliver tailored solutions.
- Proven track record of meeting or exceeding sales targets.
- Experience with CRM tools is an added advantage.