Sales Executive (Luxury Retail)

We are looking for a Sales Executive who has a genuine passion for jewellery and a strong eye for design. This role goes beyond sales, you will guide clients through their bespoke journey, understand their intentions, and help translate their ideas into beautifully crafted pieces.

You will be involved from the first conversation to final delivery, ensuring a seamless and reassuring experience for every client.

Key Responsibilities

Client Experience & Sales

• Conduct personalised consultations for bespoke jewellery, including engagement rings, wedding bands, and custom pieces
• Guide clients through design options, stone selection, proportions, and finishing details with confidence and care
• Build trust and long-term relationships by offering thoughtful advice tailored to each client’s needs

Design & Conceptualisation

• Understand clients’ ideas, preferences, and stories, and translate them into clear design concepts
• Work closely with designers and craftsmen to ensure designs accurately reflect the client’s vision
• Review CAD designs and provide feedback before presenting them to clients

Project & Post-Sales Management

• Manage the end-to-end bespoke process, including timelines, updates, approvals, and delivery
• Handle post-sales matters such as resizing, refinements, aftercare, and follow-ups
• Maintain clear documentation and ensure a smooth handover between sales, design, and production

Brand Representation

• Uphold Ocean Bleu’s brand values, service standards, and refined client experience
• Maintain product knowledge across materials, gemstones, and craftsmanship standards

Requirements

• Strong interest and passion for jewellery and design (formal training is a bonus but not required)
• Good visual sense and attention to detail, especially in proportions, aesthetics, and finishing
• Excellent communication and interpersonal skills
• Ability to guide clients with confidence while remaining warm, patient, and attentive
• Comfortable managing multiple bespoke projects at different stages
• Prior experience in luxury retail, jewellery, design, or client-facing roles is preferred
• Organised, responsible, and able to follow through from start to finish

Why Join Ocean Bleu

• Work in a calm, design-led boutique environment
• Be part of meaningful milestones in clients’ lives
• Learn deeply about bespoke jewellery, gemstones, and craftsmanship
• Grow with a brand that values intention, artistry, and personal connection

If you have a genuine love for jewellery and enjoy guiding clients through meaningful design journeys, we would love to hear from you.