Sales Executive, New Experiences

What You'll Do
◆ Convert inbound customer inquiries into confirmed bookings for New Experiences, owning the relationship from first contact through deposit and final payment.
◆ Consult travelers on trip design — destination, duration, budget and party size — and translate that into a compelling, bookable proposal with merchant partners.
◆ Negotiate pricing and itinerary terms with merchants to protect margin while meeting the traveler's brief.
◆ Manage a live pipeline of inquiries with clear follow-up cadence, using Sales Ops support to stay on top of documentation and admin.
◆ Hit booking and conversion targets while keeping cancellation rates low through strong expectation-setting.
◆ Feed customer insight back to Supply & Product on what travelers are asking for and where the catalog or proposal process falls short.

What You'll Need
◆ 3+ years of work experience in B2C or customer-facing sales, with proven expertise and a track record in the travel industry specifically.
◆ Language: English is a must; Mandarin is a plus.
◆ A consultative sales style — comfortable guiding a high-consideration purchase rather than closing a quick transaction.
◆ Strong negotiation skills with both customers and merchant partners.
◆ Resilience and pipeline discipline — able to manage multiple live inquiries at different stages without dropping follow-up.
◆ Comfortable operating without a fully built tool stack yet — you'll help define what the inquiry-to-booking process should look like as it matures.