Sales Force SME

Title : Sales Force Functional SME

Location : Pleasanton, CA

Type : Fulltime Permanent

Work Status : US Citizen / GC / EAD (GC)

Required Skills:

• Experience in writing BRD, Functional Specification documents, and project management

• Worked effectively and closely with several project managers to co-ordinate, track and monitor project progress and status

• Extensive experience in conducting Feasibility Studies, Gap Analysis and Root Cause Analysis (RCA)

• In-depth understanding of the capabilities and constraints of CRM application

• Experience in solution design, implementation and testing of the CRM applications

• Applied knowledge of CRM and the Service

• Experience in business analysis, group facilitation, software design, development and Testing

• Knowledge on Healthcare/Insurance Industry Call Center experience would be beneficial

• Experience with CRM Projects especially with SFDC implementation a huge plus

Full time perm job
Only GC,GC EAD, US Citizens
Onsite, no remote