Sales - Full Time

JOB TITLE: Sales Representative JOB CLASS: Exempt

DEPARTMENT: Sales

REPORTS TO (Job Title): Offensive Coach

JOB SUMMARY:

Meets with potential customers on pre-scheduled appointments to diagnose problem(s) and determine customers’ desired outcomes. Proposes solution(s) to resolve problem(s), brings sale to a close, writes and submits job proposal. Attends weekly meetings and trade shows. Supports the management and Vision, Mission and Values of the company

KEY PERFORMANCE INDICATOR:

Average Dollar per Lead, Customer Satisfaction Score, Crew Satisfaction Score

ESSENTIAL JOB FUNCTIONS:

1. Drives to potential customers’ home to meet with them for pre-scheduled appointments. Builds rapport and demonstrates expertise in waterproofing, crawl space, and/or foundation repair systems. Determines customer’s problem(s), needs, and desired outcome(s) by asking questions and completing a customer questionnaire or “Fact Sheet.” Identifies problems and opportunities in the customer’s home and then proposes solution(s) to resolve problems and meet or exceed expected outcomes. Attempts to bring sale of solution to a close. (55%)
   
2. Writes job proposal for each job to include diagram(s), photographs, instructions, inventory needed, the customer “Job Work Sheet,” accomplish list, pricing lists and the total price of the job. Turns job proposals into i360 (Salesforce) (or on company premises) every 24 hours. Follows up by phone and re-visits the customer as necessary. Responsible for assisting in the financing of a job and with collecting payment on past due accounts. (30%)
   
3. Attends weekly production meeting and sales meeting. Attempts to meet and/or exceed sales goals. (10%)
   
4. Builds relationships and generates leads at trade shows during the year. Attends as requested and scheduled. (5%)

1. Regular and punctual attendance. Ability to legally drive a motor vehicle.

MARGINAL JOB FUNCTIONS:

1. Performs other related duties as assigned by management.
2. Advises Production Manager and foreman on details of job proposal, as requested.
3. Assists with service issues as necessary, and provides guidance and customer details to the Service Manager in a timely manner.

DIRECT REPORTS:

None