Sales Growth Officer

1. POSITION PURPOSE

The Business Development Officer is responsible for identifying, developing and converting business opportunities that drive revenue growth, client acquisition and market expansion. The role focuses on lead generation, prospecting, opportunity qualification, client engagement, sales pipeline management, proposal development, business conversion, account growth and market intelligence across the Company's HR and business solutions, including recruitment, staffing, training, outsourcing and related professional services.

2. KEY RESPONSIBILITIES

a. Business Development & Lead Generation

· Identify and pursue new business opportunities across targeted sectors, industries and client segments.

· Develop and maintain a qualified prospect database aligned to QSS Growth priorities.

· Generate leads through cold calling, referrals, networking, digital platforms, market research, industry events and other approved channels.

· Research prospects, identify key decision-makers and understand their business and workforce needs.

· Qualify leads against established criteria and convert qualified prospects into active opportunities.

· Maintain consistent follow-up with leads to improve lead and opportunity conversion.

b. Sales Pipeline & Opportunity Management

· Develop and maintain a healthy, qualified and continuously progressing sales pipeline.

· Track opportunities from initial engagement through qualification, proposal, negotiation and closure.

· Maintain accurate CRM records, including opportunity value, stage, probability, expected closure date and next action.

· Prioritize opportunities based on commercial potential, strategic fit and probability of conversion.

· Provide regular pipeline updates, forecasts and recommendations to management.

c. Client Relationship & Account Development

· Build and maintain strong relationships with prospective and existing clients.

· Understand client business, HR and workforce challenges and position appropriate solutions.

· Apply a consultative approach to client engagement and solution development.

· Identify cross-selling, upselling and account expansion opportunities.

· Coordinate with internal teams to support effective solution development, client engagement and handover of acquired business.

· Capture and communicate client feedback, emerging needs and opportunities.

d. Proposals, Bids & Business Conversion

· Prepare and coordinate proposals, quotations, presentations, pitch decks and other sales materials.

· Translate client requirements into commercially viable solution propositions.

· Participate in client presentations, negotiations and clarification meetings.

· Track submitted proposals and actively follow up opportunities through to closure.

· Support negotiations within delegated authority and ensure commitments align with approved commercial and operational capabilities.

e. Revenue Growth & Market Development

· Take ownership of assigned opportunities and drive them towards successful conversion.

· Contribute to agreed monthly, quarterly and annual revenue targets.

· Identify new sectors, clients, projects, tenders and market opportunities.

· Monitor industry trends, competitor activities and emerging client requirements.

· Identify strategic partnerships, referrals and networks that can support market expansion.

· Provide actionable market intelligence to support business development planning.

f. CRM, Reporting & Performance Management

· Maintain accurate and up-to-date records of all prospecting, client engagement and sales activities in the CRM.

· Ensure every active opportunity has a defined next action and follow-up date.

· Track and report on leads, qualified opportunities, client meetings, pipeline value, proposals, wins/losses, conversion rates and expected revenue.

· Prepare periodic sales and pipeline reports with clear commentary on performance, risks and required actions.

· Maintain accurate sales forecasts and recommend corrective actions where performance is below target.

Requirements

1. QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in business administration, Marketing, Commerce, Human Resources, Management or a related discipline.
  
• 2–4 years' relevant experience in business development, B2B sales, client acquisition, account management, HR consulting, recruitment or professional services.
  
• Demonstrated ability to work against sales targets and contribute to measurable revenue growth.
  
• Proficiency in CRM platforms such as Salesforce, HubSpot, Zoho or equivalent.
  
• Strong communication, presentation, negotiation and proposal-writing skills.
  
• Strong commercial awareness, client relationship management and consultative selling capability.
  
• Proactive, results-oriented, self-driven and highly organized.