Sales Head - MSME/SME Lending

Role purpose:

Own MSME/SME direct sales and the RM channel across all regions. Build channel partners, rebuild direct sales volumes through them, and deliver committed monthly and annual numbers.

Key responsibilities:

- Lead and manage all regional sales teams; set targets, review performance and fix gaps.

- Drive the planned business from the RM channel through regular engagement with partner banks and lenders.

- Build and scale channel partners (DSAs, connectors, referral partners) to rebuild direct sales volumes.

- Commercialise and build SMERF (SME Receivable Finance), our bespoke customer financing program, with clear product, pricing and target segments.

- Scale dealer finance and customer finance for MSME, SME and mid-market clients.

- Enforce daily pipeline discipline: every lead and case logged in Jarvis/MIS daily, with stage-wise visibility.

- Track sales effort and productivity (visits, logins, conversions) and collection effort against plan.

- Run daily, weekly and monthly reviews on pipeline, disbursement and collections; flag slippage early.

- Work with Credit, Ops and Product to cut TAT and fix login and sanction bottlenecks.

- Hire, coach and exit team members as needed; own incentive alignment with the policy.

- Deliver committed monthly and annual numbers with full pipeline transparency.

Candidate profile:

- 10 - 12 years in MSME/SME direct sales at a bank or NBFC, with MSME/SME or mid-market client focus.

- Has run multi-region teams and delivered numbers.

- Has built channel or DSA partnerships.

- Preferred: has originated business independently across markets.

- Exposure to dealer finance, receivable finance or supply chain finance is a plus.

- Data-driven, comfortable with MIS and CRM tools, strong on follow-through.

- Graduate required; MBA preferred.