Sales (IT/Cybersecurity Service Renewal Sales)
Responsibilities
Follow up and manage Maintenance Service Agreement (MA) / Annual Subscription renewals for existing customers.
Contact customers regarding upcoming renewals and present renewal proposals and quotations.
Manage the renewal sales pipeline from quotation to closing and ensure timely renewal.
Coordinate with End User, System Integrator, Vendors, Product Team, Technical Teams and other internal departments to support the renewal process.
Maintain good relationships with existing customers to ensure continued business.
Identify opportunities to cross-sell and upsell related IT products, solutions, and services.
Prepare and update sales forecasts, pipeline reports, and customer information.
Qualifications
Bachelor’s Degree or higher in related fields.
1–2 years of experience in Sales, Account Management, Renewal Sales, Customer Management, or a related field.
Experience in IT, Software, Hardware, Cyber Security, IT Solutions, Maintenance Services, or Subscription-based products is highly preferred.
Strong communication, presentation, and negotiation skills.
Good follow-up skills with the ability to manage multiple sales opportunities and deadlines.
Ability to build and maintain strong relationships with customers and business partners.
Self-motivated, responsible, proactive, and target-oriented.
Be able to work in a fast-paced work environment, willing to take challenges and work under pressures.
Pleasant personality, optimistic, mature and excellent service attitude is a must.
Good command in English both spoken and written.
Proficient in MS office.
Other Benefit
Commission
Mobile phone SIM card provided
Provident fund
Group insurance
Five-day work week