Sales Manager – AI & Contact Center Solutions

Key Responsibilities:

• Lead, coach, and grow a sales team dedicated to selling the AI Agent product across phone, chat, and other
  supported channels.
• Define and execute the go-to-market and sales strategy for AI Agent, including pricing positioning, target segments,
  and sales playbooks.
• Set individual and team sales targets, track pipeline health, and report on performance against revenue goals.
• Act as a product and AI subject-matter expert in customer and partner conversations, presentations, and demos.
• Translate the AI Agent products technical capabilities (natural language processing, conversational AI, automation)
  into clear business value for prospects.
• Collaborate closely with Product, Marketing, and Customer Success teams to align messaging, gather market
  feedback, and refine the product roadmap.
• Develop training materials and enablement programs to ensure the sales team can effectively position AI Agent
  against competitors.
• Build and manage a pipeline of enterprise and mid-market prospects, including direct involvement in complex or
  strategic deals.
• Monitor market trends in conversational AI and customer experience automation to keep the sales approach
  current and competitive.
• Establish KPIs and reporting cadences for the AI Agent sales function and present results to senior leadership.