Sales Manager

The Sales Manager is responsible for driving revenue growth through proactive business development, with a strong emphasis on group room sales and event-related opportunities. This role focuses on identifying and developing new accounts, cultivating strategic client relationships, and converting group business opportunities into room bookings and event revenue. The Sales Manager will actively promote the property’s guest accommodations and event venues, including Salón Costa and Costa Terrace, to maximize group bookings and event business. This position is responsible for leading prospecting efforts, maintaining a strong sales pipeline, and developing tailored proposals that support the property’s overall revenue objectives.

Key Responsibilities:

• Proactively identify, prospect, negotiate, and secure new business opportunities for group accommodations and event-related revenue, promoting guest rooms and event venues, including Salón Costa and Costa Terrace.
• Develop and maintain strong relationships with corporate, social, government, and association clients to generate new business, repeat bookings, and referrals.
• Prepare customized sales proposals, contracts, forecasts, and performance reports to support business development and achieve individual and property revenue goals.
• Conduct site inspections, client presentations, and networking activities to promote the property’s accommodations, event spaces, and services.
• Maintain accurate client records, contracts, and sales pipeline activity in Tripleseat, Opera, and other applicable sales systems.
• Coordinate the transition of contracted events to the Sales & Events Coordinator, ensuring a seamless handoff of client information, menus, catering requirements, event setups, and timelines.
• Collaborate with the Sales & Events Coordinator to manage group room blocks, monitor booking pickup, track attrition deadlines, and ensure contractual commitments are met.
• Communicate group requirements, billing instructions, and special requests to Reservations, Host Desk, Housekeeping, and other relevant departments to ensure operational readiness and service excellence.
• Prepare and distribute group resumes and internal communications to facilitate accurate coordination and seamless group experiences.
• Monitor group room and catering production, booking pace, demand trends, and sales performance to identify opportunities, address discrepancies, and maximize revenue.
• Participate in sales strategy and revenue management meetings, providing timely updates and recommendations to the Director of Sales & Marketing.
• Collaborate with the Director of Sales & Marketing on sales strategies, promotional campaigns, and targeted outreach initiatives to increase market penetration and revenue.
• Ensure all contracts and agreements comply with property policies, established revenue guidelines, and applicable procedures.
• Build effective cross-departmental relationships, demonstrate strong negotiation and problem-solving skills, and adapt to changing client needs and operational priorities.
• Represent the property professionally by upholding brand standards, fostering client relationships, and delivering exceptional service throughout the sales process.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Two to four years of experience in the hospitality industry, preferably in hotel sales, group sales, or event-related business development.
• Strong knowledge of group room sales, catering, and event sales processes.
• Excellent communication, negotiation, presentation, and relationship-building skills.
• Proficiency in hotel sales systems and property management platforms, including Opera, Tripleseat, or similar CRM/PMS systems.
• Strong organizational and time management skills, with the ability to manage multiple accounts, bookings, and deadlines simultaneously.
• Analytical and results-driven mindset, with a demonstrated focus on business development, revenue generation, and achieving sales targets.
• Ability to collaborate effectively with Sales, Events, Reservations, Front Office, Housekeeping, and other operational departments.

Why Join Us?

• Become Part of Our Dynamic Team: Join a fun and supportive crew dedicated to delivering exceptional service and creating memorable experiences for our guests.
• Empower Your Growth: Take advantage of extensive opportunities for professional development and advancement within the culinary and hospitality industries, nurturing your skills and career aspirations.
• Celebrate Diversity and Inclusion: Experience a vibrant workplace where diverse perspectives are welcomed, and every team member contributes to an inclusive culture.
• Thrive in Collaboration: Engage in a collaborative environment where your ideas and contributions are valued, fostering creativity and innovation.
• Join Us in Making WOW Moments: Be part of a team that prioritizes excellence, growth, and the creation of unforgettable hospitality experiences.

Equal Employment Opportunity (EEO) Disclaimer

We are an Equal Opportunity Employer and are committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.