Sales Manager (FIT) - Gran Melia Jakarta

Key Responsibilities Develop and execute sales strategies to drive FIT (leisure) segment performance across key source markets and distribution channels. Manage and grow relationships with travel agents, wholesalers, OTAs, and tour operators, ensuring strong market presence and production. Identify and capture new business opportunities within the FIT segment, expanding the hotel’s leisure distribution network. Negotiate and manage FIT contracts, rate agreements, and allotments to maximize revenue and occupancy. Monitor production, market trends, and competitor activity to optimize pricing strategies in collaboration with Revenue Management. Coordinate with Marketing and E-commerce teams to enhance visibility across online and offline leisure channels. Conduct sales calls, market visits, and participate in international/local travel trade shows, roadshows, and sales missions. Organize and host site inspections, familiarization trips (FAM trips), and client visits for travel partners. Ensure proper account management, including performance tracking, reporting, and continuous relationship development. Work closely with internal teams to ensure seamless execution of FIT bookings and guest experience. Support pre-opening or repositioning strategies by establishing strong FIT distribution and market awareness (if applicable). Maintain high levels of customer satisfaction by proactively managing partner expectations and resolving any commercial or operational issues. Requirements Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field. Minimum 2–4 years of experience in similar position, with a strong focus on FIT / leisure segment within the hospitality or travel industry. Proven experience working with travel agents, wholesalers, OTAs, and tour operators. Strong understanding of FIT distribution channels, contracting, and rate management. Knowledge of leisure source markets and travel trends (international and domestic). Experience in negotiating FIT contracts, allotments, and partnerships to drive revenue and occupancy. Familiarity with hotel systems such as OPERA, CRM tools, and Microsoft Office. Understanding of luxury hospitality standards and leisure networks (e.g., high-end travel agents, consortia) is a strong advantage. Fluent in English and Bahasa Indonesia (additional languages relevant to key markets are a plus). Strong commercial mindset with the ability to analyze market performance and identify growth opportunities. Excellent communication, negotiation, and relationship management skills. Highly proactive, target-driven, and able to work in a fast-paced, dynamic environment.