Sales Manager, Mortgage (Klang Valley)
PRIMARY OBJECTIVE
Responsible for the Mortgage Team’s Mortgage sales performance/target.
Lead and coach a team of PBM (around 6-13 headcount) for sales activities and campaigns.
To support the region’s BDM Secured Assets and RSH Assets by conducting product briefing, ongoing training,coaching, guidance, echance sales productivity and engagement with PBM.
Ensure efficient Performance Tracking & continuously adapting new business strategies to improve sales.
Ensure customer service is competitive vs industry level.
Meet compliance requirement as per our Banking Guideline.
To create product awareness in the market by establishing strong networking with internal and external customers.
Establish and enhance repport with our business partners i.e.Real Estate Agents,Valuer,Solicitors & Developers.
Establish rapport with our stateholdrs i.e. Community Banking,CBBC & Corporate Banking for business opportunities.
KEY RESPONSIBILITIES
Sales Planning & Activities
Responsible for the achievement of PBM Team sales and develop business relationship with established Developers, Real Estate Agents , Solicitors & Valuers to grow Mortgage businesses.
Engage with team members, BDM Secured Asset and RSH Asset, Product Owner and GRD Secured and Unsecured Biz for products, promotions and campaigns
Plan sales activities, roadshow and events to spearhead PBM Team Mortgage sales.
Identify and plan cross selling and up selling opportunities
Sales Management
Jointly set, review and assign sales targets with RSH Assets and BDM Secured Assets to PBM.
Conduct periodic competitors analysis and feedback to management
Performance review and analysis on sales by team and each individual staff.
Resolution of complaints and ensure sales ethic compliance
Assisting in operational matters, sales headcount, PIP appeals and etc.
Staff Management
To assist region in monitoring of PBM headcount & hiring.
Provide on-job training for sales personnels
To support and guide PBM on all related matters application process from initial application to data entry in Flash System until the completion stage of disbursement.
Coaching and mentoring sales personnels for peak performance
To monitor the success rate of customers leads from various sources ie internal(existing data base) and external (business partners)
Periodic briefing and updates to sales personnels on promotions, campaigns, competitors and new products
REQUIREMENTS
Diploma or Degree holder
Minimum 3 years sales & marketing experience preferably at financial institutions
Possess knowledge of Financing Products which includes the sales and operation processes.
Ability to lead and motivate team.
Good interpersonal and relationship building skills
Good Knowledge in Mortgage Products & Services