Sales Manager: Mpumalanga

Job Purpose: The Sales Manager is required to execute the BLD Formal market sales strategy through effective people planning and driving the team to success. This will entail achieving sales revenue and other identified budgets by implementing key growth strategies and focus areas, and containing regional costs Key Responsibilities: Client Customer Management Identify key customers, new and existing, and develop and execute on a strategy to grow them. Leverage internal and external relationships to increase brand awareness and effective execution. Improve customer retention across all applicable channels in the region. Build and maintain relationships with existing clients and handle all regional escalations. Build and maintain relationships with new clients. Ensure that customers are serviced according to the BLD standards using the required resources provided. Ensure that the customer base is maintained on the master database. Ensure that new customers are onboarded as per the strategic requirements of the business. Ensure that customer retention budgets are achieved as per strategy requirements Resolving Customer Issues Respond to inquiries professionally and knowledgeably. Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required Sales Operations Execute regional sales plans and KPIs; monitor revenue, product growth, customer expansion and retention, regional P L and costs; ensure effective merchandising, promotions and accurate customer data. Device Management Oversee the deployment, collection and control of company devices, consumables and stock. Resource Management Recruit, deploy, lead and coach regional employees; implement performance management and promote BLD values. Sales Management Ensure the achievement of regional sales budgets to ensure revenue targets are met and market share grows. Plan and execute monthly/quarterly/annual regional sales plans. Ensure product expansion plans are well executed and goals achieved from a product penetration perspective are met.. Insights Reporting Contribute to sales, operational and performance reporting and analysis. Leadership Performance Communicate regional plans, align teams with business strategy, motivate employees and address performance gaps through feedback, coaching and corrective action. Competencies: Competency Requirements Behavioural Competencies Accountability, integrity and professionalism. Customer centricity and service orientation. Collaboration and relationship building. Initiative, adaptability and resilience. Attention to detail and time management. Change management and interpersonal skills. Functional Competencies Sales and customer relationship management. Business and market insight. Data collection, analysis and reporting. Strategic and operational planning. Problem-solving and decision-making. Customer service delivery. Organising, prioritising and meeting deadlines. Policy and procedure compliance. Computer literacy and developing talent. Education Expereience Grade 12 or equivalent qualification. A diploma in Sales, Marketing, Business Management or a related field would be advantageous. At least 5 years' relevant sales experience, preferably in distribution, FMCG, telecommunications or a related industry. At least 2–3 years' experience in a supervisory or team leadership role. Proven experience in achieving sales targets, managing customer relationships and implementing sales plans. Working knowledge of sales reporting, budget monitoring, customer retention and operational cost control. Experience in employee performance management and coaching. Proficiency in Microsoft Office and relevant sales management systems A valid driver's licence and willingness to travel regionally, where required