Sales Manager

Hotel Sales Manager

Annual Salary: $55,000–$60,000
Department: Sales & Marketing
Reports To: Director of Sales & Marketing
Job Type: Full-Time

About the Northern Hotel

The Northern Hotel has been a premier destination in Billings since 1904, known for its elegant service and rich history. Following a full renovation, the hotel offers a luxurious experience with state-of-the-art facilities, fine dining, and extensive event spaces. Our culinary team is dedicated to providing an unforgettable dining experience, from creative American cuisine at TEN to classic comfort food at Bernie's Diner and refined banquet menus for weddings and events.

About the Position

We are seeking a motivated, results-driven Hotel Sales Manager to join our Sales & Marketing team! This is an exciting opportunity for a relationship-focused sales professional who enjoys developing new business, building lasting client partnerships, and driving revenue growth in the hospitality industry.

The Hotel Sales Manager is responsible for generating revenue through the active promotion and sale of hotel guest rooms, meeting space, and catering services. This individual will develop and maintain key accounts, identify and secure new business opportunities, negotiate contracts, and provide exceptional customer service throughout the sales process.

The ideal candidate is a proactive self-starter with strong communication and negotiation skills, a passion for hospitality, and the ability to turn business opportunities into long-term partnerships.

Key Responsibilities

• Develop and execute strategic sales plans to achieve room revenue, catering revenue, occupancy, average daily rate (ADR), and market share goals.
• Identify, solicit, and secure new business opportunities through prospecting, networking, referrals, and outside sales efforts.
• Build and maintain strong relationships with corporate clients, group accounts, existing customers, and community business partners.
• Manage key accounts and identify opportunities to increase repeat business and overall revenue.
• Forecast sales volume and revenue performance for existing accounts and prospective business.
• Negotiate rates and contracts while balancing hotel revenue goals with market competitiveness.
• Respond promptly to sales leads, inquiries, and correspondence.
• Prepare professional sales proposals, contracts, presentations, and performance reports.
• Conduct client meetings, property tours, site visits, and outside sales calls.
• Maintain accurate and timely records of sales activities, account information, bookings, and revenue forecasts.
• Represent the hotel professionally at community events, industry functions, trade shows, and networking opportunities.
• Collaborate with hotel leadership and other departments to support overall hotel operations and business objectives.
• Perform other duties as assigned.

Qualifications & Requirements

• Previous experience in hotel sales, hospitality, customer service, or a related field preferred.
• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Excellent presentation, negotiation, and relationship-building abilities.
• Self-motivated, goal-oriented, and driven to achieve sales objectives.
• Strong organizational skills and attention to detail.
• Ability to provide exceptional customer service and maintain positive client relationships.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
• Experience with sales forecasting, budgets, and revenue planning preferred.
• Proficiency in Microsoft Office Suite preferred.
• Familiarity with hotel Property Management Systems (PMS) and Customer Relationship Management (CRM) systems preferred.

Compensation

• Annual Salary: $55,000–$60,000, depending on experience and qualifications.

What We're Looking For

We are looking for someone who is passionate about hospitality and enjoys creating meaningful business relationships. The ideal candidate is outgoing, professional, organized, and comfortable taking initiative to identify opportunities and drive results.

If you enjoy connecting with people, developing creative sales strategies, and contributing to the success of a hotel, we encourage you to apply!