Sales Manager
Skills & Competencies
- Lead, train, and motivate sales and consultant teams to achieve performance goals
- Develop and implement sales strategies to meet revenue and membership targets
- Analyze sales data and market trends to identify and act on growth opportunities
- Build and maintain strong client relationships to enhance retention and generate referrals
- Manage customer complaints effectively to ensure high service satisfaction
- Monitor individual and team performance, providing coaching and constructive feedback
- Collaborate with marketing teams to plan and execute promotions, campaigns, and events
- Ensure compliance with company policies, hygiene, and service standards
- Manage inventory and coordinate with suppliers for retail product availability
- Apply strong problem-solving skills to resolve issues under pressure
- Utilize CRM software and MS Office (Excel, PowerPoint) proficiently to support sales operations
- Demonstrate solid knowledge of beauty and skincare products, treatments, and services
- Communicate clearly and negotiate effectively with diverse clientele
- Maintain a customer-oriented mindset with strong relationship-building abilities
- Fluent in English to communicate effectively in a professional setting; additional languages (e.g., Mandarin) advantageous for client engagement
Personal Attributes
- Maintain a presentable and professional appearance
- Exhibit passion for the beauty and wellness industry
- Demonstrate a results-driven, proactive, and hands-on approach
- Uphold strong ethics and integrity in managing client information and finances