Sales Account Manager

Commercial Roofing Sales Project Manager

Location: Mooresville, NC

Description

Full-Service Industrial & Commercial Roofing

Come join the Official Roofing Contractor of the UT VOLS!

Rackley Roofing is seeking an experienced, motivated, and results-driven Commercial Roofing Sales Project Manager to join our growing team.

Our six core values—Accountable, Hungry, Humble, Customer-Focused, Innovative, and Smart—are the foundation of everything we do.

We are looking for a professional who understands the commercial roofing industry, enjoys developing customer relationships, and can successfully manage roofing projects from initial sales opportunities through project completion.

Job Summary

The Commercial Roofing Sales Project Manager is responsible for identifying new business opportunities, developing and maintaining customer relationships, preparing estimates and proposals, and coordinating commercial roofing projects from initial customer engagement through successful completion.

This position combines sales, account management, estimating, and project management responsibilities. The ideal candidate demonstrates strong commercial roofing knowledge, excellent communication skills, financial awareness, and the ability to deliver profitable projects while maintaining exceptional customer satisfaction.

Key Responsibilities

Sales & Business Development

• Identify, develop, and pursue new commercial roofing opportunities.
• Build and maintain relationships with commercial property owners, facility managers, general contractors, and other potential customers.
• Generate leads through networking, referrals, prospecting, and existing customer relationships.
• Conduct customer meetings and site visits to assess roofing needs.
• Present roofing solutions, estimates, and proposals to prospective customers.
• Negotiate project pricing and contract terms within company guidelines.
• Meet or exceed established sales, revenue, and profitability goals.
• Maintain an active pipeline of sales opportunities using the company's CRM system.

Estimating & Proposal Development

• Conduct roof inspections and assessments to evaluate existing conditions and project requirements.
• Prepare accurate estimates, scopes of work, and proposals for commercial roofing projects.
• Review drawings, specifications, measurements, and project documentation.
• Determine material, labor, equipment, and subcontractor requirements.
• Coordinate with vendors and suppliers to obtain competitive pricing.
• Ensure estimates meet company profitability expectations.
• Present recommendations and roofing solutions that align with customer needs and budgets.

Project Management & Coordination

• Manage commercial roofing projects from contract execution through completion.
• Coordinate with production managers, superintendents, foremen, and field personnel.
• Establish project timelines, budgets, and operational expectations.
• Ensure project information is accurately communicated to production teams.
• Monitor project progress, schedules, expenses, and overall performance.
• Identify potential project delays, cost overruns, or operational challenges.
• Coordinate change orders and communicate project updates to customers.
• Support successful project closeout, documentation, and customer satisfaction.

Customer Relationship Management

• Serve as a primary point of contact for assigned customers throughout the sales and project lifecycle.
• Maintain consistent communication regarding project status, timelines, and expectations.
• Address customer concerns professionally and promptly.
• Identify opportunities for repeat business, maintenance programs, and additional roofing services.
• Develop long-term customer relationships that support continued company growth.
• Represent Rackley Roofing professionally at customer meetings and industry events.

Financial Management & Profitability

• Monitor project budgets, expenses, labor costs, and material expenditures.
• Review project financial performance and identify opportunities to improve profitability.
• Work with operations and accounting teams to support accurate project billing.
• Assist with resolving billing discrepancies and outstanding customer concerns.
• Ensure projects are sold and managed in accordance with established company margin expectations.
• Maintain accurate sales forecasts and project financial documentation.

Safety, Quality & Compliance

• Promote Rackley Roofing's commitment to workplace safety.
• Ensure project expectations align with company safety policies and OSHA requirements.
• Coordinate with operations leadership to address safety or quality concerns.
• Support compliance with manufacturer specifications and industry standards.
• Maintain professional and accurate project documentation.
• Follow all company policies, procedures, and established operating standards.

Measurement of Performance

Success in this position will be measured by:

• Achievement of established sales and revenue goals.
• Project profitability and gross margin performance.
• Development of new business opportunities and customer accounts.
• Customer retention and overall satisfaction.
• Accuracy and timeliness of estimates and proposals.
• Successful project coordination and completion.
• Effective communication with customers and internal departments.
• Compliance with company policies, safety standards, and operational procedures.
• Consistent CRM documentation and sales pipeline management.