Sales Manager-Retirement Living

About Us

We have a proud history of providing exceptional care that empowers older people to live life to the fullest. As a not-for-profit aged care provider, we reinvest in creating outstanding experiences for our clients while supporting and developing our frontline staff. When you join us, you’ll enjoy competitive pay, generous not-for-profit salary packaging benefits, and the support of a wonderful leadership team and colleagues who truly care.

The Role

Sales Manager - Retirement Living (Full-Time) | Cardinal Gilroy Village, Merrylands

Are you a high-performing sales professional looking for a role with purpose? Southern Cross Care NSW & ACT is seeking an experienced Retirement Living Sales Manager to drive occupancy growth and sales success across our retirement living communities.

In this dynamic role, you'll own the end-to-end sales process, develop strategic growth initiatives, build referral networks, and partner with Village Managers to achieve outstanding results. You'll have the opportunity to combine your commercial expertise with a customer-first approach, helping prospective residents make one of life's most important decisions with confidence.

This role includes regular travel across our retirement living portfolio, supported by a fully maintained company vehicle.

Why you’ll love working with us

• Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
• Heart HQ – our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts and features to help you celebrate, connect, and succeed
• Fitness Passport – discounted workplace health and fitness program for you and your family, with full access to nominated gyms, pools, health and leisure centres across NSW & ACT
• Discounted private health insurance
• Wellbeing initiatives including Reward and Recognition Program, Employee Assistance Program
• Ongoing Training and Development
• LinkedIn Training – access to a digital library of over 6,000 courses for SCC's Senior Leaders and Support Office teams
• Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support

What you will be doing

• Manage the full sales journey, from enquiry and village tours through to settlement and move-in.
• Drive occupancy, sales conversion and revenue outcomes across assigned retirement living villages.
• Develop and implement targeted sales strategies for villages requiring increased sales activity, improved conversion or stronger market positioning.
• Use sales, pricing, competitor and market data to provide recommendations on pricing strategy, sales priorities and opportunities to improve commercial performance.
• Deliver exceptional customer experiences through personalised engagement and seamless communication.
• Build and maintain referral networks with community organisations, health providers and key stakeholders.
• Partner with Village Managers and internal teams to support property readiness, onboarding and resident transitions.
• Collaborate with Marketing, Finance and Property teams to support sales campaigns, pricing, reporting and village presentation.
• Maintain accurate CRM records, monitor sales pipelines and prepare occupancy and sales reports.
• Ensure compliance with organisational policies while identifying opportunities to improve sales processes and the resident experience.

What you will bring

• Proven sales professional with minimum 3+ years’ experience in a client-facing, high-value sales environment.
• Track record of achieving or exceeding sales, revenue, occupancy, and conversion targets.
• Extensive and relevant experience in sales and customer experience roles within Retirement Living, Seniors Living, property or similar sectors – with a clear understanding of the customer journey, commercial drivers and sales environment.
• Strong relationship-building, stakeholder management, and customer engagement skills.
• Skilled in consultative selling, negotiation, and managing complex customer decisions.
• Experience coaching and supporting teams to improve sales performance and conversion outcomes.
• Proficient in CRM systems, pipeline management, and sales reporting.
• Commercially minded, with the ability to analyse sales and market data to drive results.
• Confident presenting, conducting tours, and engaging with community groups and referral partners.
• Warm, empathetic, and customer-focused, with a genuine passion for supporting older Australians.
• Relevant qualifications in Sales, Business, Marketing, or a related field (desirable).
• Knowledge of the Retirement Living sector and customer expectations (desirable).
• Demonstrated evidence of consistently meeting or exceeding agreed sales KPIs and performance targets.
• Warm, engaging and person-centered approach. Self-motivated with a growth mindset and commitment to quality.