Sales Manager

Internal/External Interactions:

· To assist national sales manager on managing showroom team and support another sales team when needs

· Build rapport and customer relationships and qualifies the customer’s requirements

· Demonstrates the most suitable options to the customer, adapting own style according to the customer’s requirements

· Ensures Sales opportunities are maximized for the full range of Jaguar Land Rover services and products, including finance, warranties and service plans

· Agrees the sale price in an open and friendly manner, ensuring that Sales Manager authorization is discreetly gained as necessary.

· Co-ordinates order and delivery. Ensures pre-delivery inspections and agreed repairs/serving are carried out prior to delivery

· Liaises with administrative colleague to ensure product availability fits with Jaguar Land Rover standards, places the order, updates customer records and schedules any complementary services/additional work to be completed on the vehicle

· Maintains contact with the customer to ensure they are kept fully informed throughout the sale and pre-delivery process, notifying them of any changes and arranging a convenient handover.

· Develops relationships to win new business – managing relationships, prospecting, handling enquires

· Manages the display of products and merchandise. Ensures vehicles are presented professionally at all times

· Works as a full member of the Dealership team

· Works with colleagues across the Dealership to deliver improvements and provide a seamless service to customers

· Works with colleagues across the Dealership to investigate and resolve customer complaints

· Maintains a professional manner and high standards of personal presentation at all times

• Functional Responsibilities
• Functional Area (i.e. Sales)
• Commit to implement the “Official Job Commitment” strongly

• Functional Area (i.e. Marketing)
• Co-ordinate with Marketing Department closely in term of sharing information and initiative idea to improve business.
• Knowledge Responsibilities:
• Must comply Jaguar Land Rover 9 – Sales Core Process

§ Prospecting and Enquiry Management

§ Welcome

§ Qualify

§ Product Presentation

§ Demonstration Product Experience

§ Agree the Sale

§ Keep in Contact

§ Handover

§ Manage the Relationship

o Enthusiastic for keep learning of company process and standards, technical knowledge, market knowledge, competitors.