Sales Manager (SaaS, HoReCa)
Key Responsibilities
- Lead Management
- Timely processing and qualification of all incoming leads.
- Conducting initial consultations and identifying client needs.
- Updating lead status accurately in the CRM system.
- Client Calls and Meetings
- Delivering product demos (SaaS / IT / restaurant solutions).
- Conducting online and in-person meetings and presentations.
- Handling objections and leading clients to a decision.
- CRM Management
- Complete and timely logging of all data in CRM.
- Recording all activities: calls, notes, tasks, follow-ups.
- Managing the sales pipeline according to internal processes.
- Preparing Commercial Proposals
- Creating tailored commercial offers for clients.
- Sending proposals, tracking decisions, and following up on deadlines.
- Working with pricing and packages.
- Cross-Department Collaboration
- Constant communication with Project/Account Managers.
- Working closely with the Technical Support Team.
- Providing accurate handover details for new clients.
- Continuous Learning
- Participating in regular internal training sessions.
- Studying product updates, competitive landscape, and market trends.
- Actively improving sales skills.
- Reporting
- Preparing weekly and monthly reports according to internal standards.
- Analyzing the sales funnel and forecasting results.
- Compliance with the Sales Playbook
- Strict adherence to sales processes provided during onboarding.
- Achieving KPIs and following operational standards.
- Participation in Events
- Attending trade shows, seminars, webinars, and industry events.
- Supporting event preparation and onsite activity.
- Support in Marketing & Sales Materials
- Assisting in the creation of new client presentations.
- Providing feedback to marketing on lead quality and client needs.
Working Conditions
- Full-time schedule: Monday-Friday, 09:00-18:00.
- International environment and dynamic work atmosphere.
- Opportunities for professional growth.
- Access to ongoing training and product development knowledge. Working with a modern tech product for the restaurant industry. Bonus system based on performance (KPIs + commission).
Mandatory:
- 2-3 years of B2B sales experience (preferably software/SaaS/HoReCa).
- Fluent Polish (Cl -C2).
- Good command of English.
- Experience working with CRM systems (HubSpot / Zoho / Pipedrive / similar).
- Strong presentation and communication skills.
- Experience conducting online and offline client meetings.
Preferred:
- Experience in the restaurant industry or IT product sales.
- Understanding of the Spanish HoReCa market.
- Basic skills in creating presentations (Google Slides / PowerPoint).
- Ability to analyze data and prepare structured reports.
Soft Skills
- High level of responsibility.
- Strong organizational and detail-oriented mindset.
- Excellent communication and relationship-building skills.
- Self-discipline and ability to follow internal processes.
- Willingness to learn and grow continuously.
- Customer-focused approach.