Sales Manager
What's the job?
As the Assistant/Sales Manager at Holiday Inn Express Singapore Serangoon, you will play a pivotal role in driving the hotel's room sales performance. This full-time position will see you responsible for generating room bookings and implementing effective sales strategies to meet and exceed revenue targets.
At Holiday Inn Express® we want our guests to relax and be themselves which means we need you to:
Be you by being natural, professional and personable in the way you are with people
Get ready by taking notice and using your knowledge so that you are prepared for anything
Show you care by being thoughtful in the way you welcome and connect with guests
Take action by showing initiative, taking ownership and going the extra mile
Your day-to-day
Build and maintain strong relationships with clients, including corporate accounts, travel agencies, event planners, and other key stakeholders
Managing existing accounts, including handling contracts and reservation in the system
Search for new corporate accounts and groups, negotiating optimal rates to benefit the business
Manage all corporate accounts, including local negotiated accounts and those signed globally by IHG
Developing and executing tailored sales plans to drive room occupancy and revenue
Develop and maintain a consistent pattern of sales calls, meeting with key decision-makers in the target market.
Establish and maintain contact with business generators, meeting and convention planners, visitors/convention bureaus, travel agents, tour operators, airlines, corporate accounts, government departments, and other key stakeholders
Analyzing market trends and competitor activity to inform sales strategies
Preparing sales reports and presentations to track performance and identify opportunities
Maintain regular contact with IHG hotels in the region, IHG Support Office, and Shared Services Office (Sales & Marketing, Reservation, Revenue for Hire, Distribution Relationship Marketing, Marketing Communication).
Collaborating with the wider hotel team to deliver exceptional guest experiences
Providing mentorship and guidance to junior sales team members
Responsible for an assigned sales target in accordance to market segment
Prepares periodic sales reports showing sales volume, potential sales and areas of proposed client base expansion
Works with leadership team in the preparation and management of the Sales & Marketing budget.
Assists in the preparation of the annual departmental operating budget.
Implement directions from the General Manager and Area Director of Sales & Marketing
Participate in revenue meetings and pricing calls to ensure alignment with the hotel’s strategy
Assist with marketing requests during absence of Marketing Team and help operations team if required
Use Oasis and other programs and instruments of IHG as work tools. Keep current documentation of daily, weekly, and monthly actions.
Takes ownership of daily sales activities and maximize the productivity by following a system of weekly and monthly action plans
What we need from you
Minimum 3 years' experience in a sales role within the hospitality industry
Proven track record of achieving or exceeding sales targets
Strong interpersonal and relationship-building skills
Excellent negotiation, communication and presentation abilities
Proficient in data analysis
Knowledge of the hotel market and industry trends
Passionate about delivering exceptional customer service
What we offer
At Holiday Inn Express Singapore Serangoon, we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, you will enjoy a range of benefits including performance-based bonuses, opportunities for professional development, and discounted hotel stays across the IHG portfolio. We also prioritize the wellbeing of our team, offering various health and wellness initiatives.
About us
Holiday Inn Express Singapore Serangoon offers a smart, comfortable stay for savvy travellers. Featuring 119 modern rooms, it is the ideal choice for those seeking the perfect blend of location and value. We are part of the IHG Hotels & Resorts group, a leading global hospitality company. Our mission is to provide smart, simple and savvy travel experiences for our guests, underpinned by our brand values of being bold, spirited and genuine.
If you are excited by the prospect of joining our dynamic team, we encourage you to apply now.