Sales Manager

SUMMARY

The Sales Manager is responsible for leading and overseeing the Sales and Marketing Department, ensuring the delivery of exceptional customer experience while driving sales growth and business development.

BEHAVIORAL REQUIREMENTS

All positions within TPi Arcade require employees to demonstrate excellence through TPi’s core values of Excellence, Integrity, Responsible & Teamwork. Additionally, employee’s behaviors must align with Ligon’s Business Ethics Policy and strive to attain our Perfect Day Philosophy.

PRIMARY RESPONSIBILITIES

• Review and analyze sales and operational records and reports; use data to project sales, determine profitability and targets, and identify potential new markets and/or customers.
• Serve as the primary point of contact for customers and sales representatives, managing requests for quotations, order entry, and production scheduling while ensuring clear communication and timely follow-up.
• Responsible for accurate, timely quotations and customer service responses.
• Follow up on quotes with independent sales representatives, technical sales manager and customers.
• Work with and actively participate in independent sales representative and customer meetings.
• Interface with customers on their concerns and engage in consultative selling.
• Provide accurate, timely feedback to internal and external sales personnel regarding expectations, performance levels and achievement of these levels.
• Forecast sales and budget for Sales & Marketing Department.
• Work with vendors to monitor schedules for patterns, castings, machining, tooling, outside services.
• Coordinate trade show activities with the technical sales manager.
• Participate in monthly closing strategy.
• Engage in developing strategy for presentation and selling the quote.
• Coordinate engineering meetings between technical sales, customer and TPi sales reps, as needed.
• Job close-outs and financial evaluation.
• Perform other duties as assigned by Manager.