Sales Manager

Why WorldWide?

Worldwide Logistics is one of the fastest growing 3PLs in the country. We operate with reinforced core values, confidence, and take pride in the job that we do every day. The transportation world is rooted in relationships - we take pride in the connections that we create on and offsite by using our unique ability to partner with others. We have an innovative and progressive culture that allows for career growth and financial rewards.

Since 1999, WorldWide Logistics has grown exponentially leading to continuous rapid growth. This has given us the ability to build a brand new 76,000 square foot HQ building completed in 2023. Our new HQ features a modern amenity rich environment for employees including a café, numerous collaborative areas, food markets, a large outdoor patio seating area, and a quarter mile lighted walking path around a serene pond.

WorldWide Logistics is passionate about continuous improvement and seeking out individuals who are innovative, proactive, motivated, and coachable. One of our most impactful qualities is the ability to embrace challenges, grow through change, and encourage creativity to get ahead of the constant market variables.

Purpose of the Job:

The C2G Sales Manager leads, coaches, and develops a team of Cradle-to-Grave Logistics Solution Consultants (LSCs). This hands-on leadership role is responsible for driving consistent growth in revenue, gross margin, load count, customer acquisition, and existing account development.

The Sales Manager reinforces the WorldWide Logistics sales process, creates a culture of accountability and continuous improvement, and ensures the team delivers customer-focused logistics solutions while maintaining strong operational execution.

Responsibilities and Duties

Sales Leadership and Talent Development

• Lead, coach, and develop a team of C2G Logistics Solution Consultants.
• Conduct regular one-on-one meetings focused on performance, pipeline development, skill improvement, and career growth.
• Observe and coach sales calls, customer meetings, discovery conversations, presentations, and negotiations.
• Create individualized development plans and provide ongoing sales training.
• Support the recruitment, selection, onboarding, and ramp-up of new team members.
• Promote a high-performance culture centered on accountability, collaboration, and continuous learning.

Sales Process and Business Development

• Drive consistent execution of the WorldWide Logistics sales process, including prospecting, cold calling, email outreach, LinkedIn engagement, discovery, qualification, proposal development, closing, onboarding, retention, and account expansion.
• Assist LSCs with initial discovery calls, complex opportunities, presentations, and sales strategy.
• Coach the team to acquire new customers and expand existing relationships through additional locations, transportation modes, cross-selling, and increased wallet share.
• Support strategic account planning and the development of long-term customer partnerships.
• Reinforce consultative selling techniques and customer-focused value propositions.

Performance and CRM Management

• Establish, monitor, and coach performance against sales activity and business-result expectations.
• Serve as the team’s subject matter expert for HubSpot and related sales technology.
• Maintain CRM accuracy and ensure opportunities progress appropriately through the sales cycle.
• Monitor pipeline health, sales activity, conversion rates, close rates, and forecast accuracy.
• Create and review dashboards and reports to identify performance trends and coaching opportunities.
• Support participating in LSCs through AI sales coaching tools and other approved technology.
• Communicate team performance, risks, and opportunities to leadership.

Carrier and Operational Support

• Coach team members on carrier sourcing, relationship development, rate negotiation, capacity management, service execution, and margin optimization.
• Maintain working knowledge of Trans VM, DAT, Highway, customer portals, Track & Trace processes, and other relevant logistics tools.
• Support the team in managing the complete shipment lifecycle, including customer communication, issue resolution, and escalation.
• Collaborate with operations and other departments to ensure successful customer onboarding and service delivery.

Industry Knowledge

• Maintain knowledge of transportation market trends, freight pricing, capacity conditions, supply chain developments, industry regulations, competitors, and emerging logistics technology.
• Use market knowledge and available pricing tools to help the team develop competitive, profitable customer solutions.

Key Performance Indicators

Success in this role will be measured through:

• Revenue, gross margin, load count, and average margin per load
• New customer acquisition and onboarding
• Existing customer growth and retention
• Sales quota attainment and close rate
• Pipeline health, sales-cycle progression, and forecast accuracy
• Outbound calls, emails, LinkedIn outreach, discovery meetings, and qualified opportunities
• New-hire time to productivity
• Completion and effectiveness of coaching and development activities
• Employee engagement and retention of high-performing team members
• Sales skill progression and internal advancement