Sales & Marketing Coordinator

Summary of Position

The Sales Coordinator position is responsible for initiating sales contacts to generate business for the hotel and coordinating sales activity within the sales office. This individual must have the ability to easily and willingly adapt to changes of policy, procedures, or work environment. A primary duty is to meet project deadlines consistently, completing all projects assigned in an accurate and thorough manner. This position assists Sales Manager and any other members of the hotel sales team to develop, implement, promote and follow through on actions and activities to increase the hotel’s business revenues.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Along with complying with all laws, company policy, brand standards, the following are the Essential Functions of this position:

• This position is empowered to guarantee total guest satisfaction assisting all guest sincerely and courteously. Going the extra mile to ensure total guest satisfaction
• Displays hospitality, professionalism, and projects a favorable image of the company and property to the public at all times.
• Takes pride in representing the company and property professionally with our guests, associates, and vendors.
• Ensures that all transactions with our guests, associates, and vendors are handled in a legal and ethical manner.
• Complies with company, department & brand standards
• Completes training as required by company, property and brand.
• Maintains a clean and neat appearance at all times. A complete uniform (or business attire for non-uniformed associates) must be worn at all times in public areas, including a name tag.
• Have a thorough knowledge of emergency procedures.
• Strong organizational skills and the ability to plan work schedule, prioritizing work tasks and responsibilities.
• Achieves established sales contact goals and business revenue goals for assigned market.
• Actively and consistently participates in sales meetings, planning sessions and brainstorming.
• Data entry using SalesPro, PMS System, Microsoft Word, and Excel.
• Copying and distribution of internal/external letters, forms, bookings, contracts, BEO’s, group resumes, rooming lists, event schedules, and mail.
• Responsible for ensuring group rooming lists are received in a timely manner and properly input into SalesPro AND PMS System, with copies inserted in Front Desk Group Resume Book.
• Responsible for securing completed direct bill applications, distribution of group credit information, and accurate adherence to group billing procedures.
• Monitors business trends and recommends adjustments to Revenue Maximization Strategies.
• Trace VIP guests for arrival, room assignments, and amenities.
• Preparing contracts, reports, and other paperwork related to the sales department.
• Follow up / develop response(s) to leads for potential business opportunities for our hotel.
• Trace follow-up dates and actions necessary for all group bookings.
• Assist in preparation of daily, weekly and monthly reports and Group Log Book.
• Assists SM in preparation and timely submission of Sales Department’s weekly Sales Productivity Analysis Report.
• Maintains Group History, traces/follow-ups, and entries in SalesPro.
• Maintains organization of office for filing, faxing and distribution of all correspondence
• Assist during development of Hotel’s Marketing Plan, Budget, and RFP submissions as needed.
• Assimilate into the Hotel’s “Guest Service” culture through understanding, supporting and participating in all elements of providing our hotel’s guests with Superior Guest Service.
• Maintenance of computer data for Sales Department including updating and troubleshooting.
• Demonstrate working knowledge of the hotel’s service standards.
• Participates in hotel’s Manager on Duty program (once trained on responsibilities).
• Any other duties that are required at the direction of the supervisor.

Supervisory Responsibility

• None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The position may require occasional lifting of products weighing up to 50 pounds.