Sales & Marketing Experience Coordinator

Palmetto Bluff is nestled along the May River in the Lowcountry of South Carolina between Hilton Head Island and Savannah. As an award winning 20,000 acre development, the development encompasses a private member’s only club which includes a marina, restaurants, an equestrian center, a shooting club, a Jack Nicklaus Signature Golf Course, The Crossroads Reversable King Collins Golf Course, Anson Point Golf Course designed by Coore and Crenshaw, a lawn and racquet club, a community farm, and more. In addition, Palmetto Bluff has an extensive nature preserve, walking trails, retail shopping, art gallery, and a vibrant village, all which pay homage to the region’s rich heritage.

Job Summary:

The Sales & Marketing Experience Coordinator supports experiential marketing initiatives that showcase the Palmetto Bluff ownership lifestyle. Working across departments, this role coordinates guest visits, events, and prospect communications to deliver a seamless, personalized experience from initial inquiry through onsite engagement. The position also supports Sales through lead coordination, marketing fulfillment, and accurate database management.

Benefits:

We offer excellent benefits, including an incredible employer contribution towards medical, dental, and vision coverage which begins on the 1st of the month following your date of hire! Other benefits include a 401(k) Plan, with an employer matching contribution, paid life & disability coverage, and more.

Essential Functions:
Job duties include but are not limited to:

• Coordinate and execute the Discovery Visit program, VIP experiential visits, media stays, and other marketing-related guest experiences designed to immerse prospective buyers and guests in the Palmetto Bluff lifestyle and showcase real estate opportunities
• Manage all visit logistics for prospective buyers, media, partners, and special guests, including reservations, lodging coordination, dining arrangements, activity bookings, transportation, welcome amenities, itineraries, and pre-arrival communications.
• Coordinate with Club departments, hospitality teams, Conservancy staff, recreational amenities, food and beverage teams, and other operational departments to schedule activities and ensure seamless execution of experiential visits and events.
• Prepare detailed guest itineraries and ensure all reservations, activities, and experiential elements are confirmed and executed according to schedule.
• Serve as the primary liaison for experiential visit coordination and communicate effectively with internal departments, vendors, partners, and external guests to ensure successful execution.
• Assist with onsite and offsite events, sponsorship activations, Artist in Residence programming, and partnership experiences, including logistics, guest management, collateral fulfillment, and event support.
• Coordinate logistics and itineraries for media visits, influencer stays, and public relations experiences in collaboration with the Experiential Marketing Manager and PR partners.
• Coordinate and manage inbound real estate inquiries generated through marketing campaigns, ensuring timely communication, accurate lead attribution, and distribution to the appropriate sales associate.
• Support timely responses to inbound real estate inquiries, accurate lead attribution, and routing to the appropriate sales associate. Coordinate with Sales on prospect follow-up and visit planning, with sales associates responsible for qualifying real estate interest.
• Maintain accurate prospect and guest records, communication preferences, and relevant visit details in company databases
• Provide day-to-day assistance to sales associates with CRM use and reporting and coordinate additional training or technical support with the Operations Manager and Database team as needed.
• Generate reports and prospect lists, and assist with database maintenance, data cleanup, and related projects to ensure accuracy and efficiency.
• Monitor inventory and fulfillment of marketing collateral, welcome gifts, branded materials, and experiential items associated with discovery visits, events, and guest experiences.
• Assist with expense tracking, billing reconciliation, reporting, and follow-up related to visits and experiential marketing initiatives.
• Maintain current knowledge of relevant campaigns, events, partnerships, and community offerings to support accurate communications and thoughtful guest recommendations.
• Communicate professionally with prospects, members, media, vendors, and colleagues while maintaining confidentiality and Palmetto Bluff brand standards.

Qualifications:

• College degree in sales, marketing, hospitality, business or another related field required.
• Two to three years of experience working in a similar position.
• Excellent communication skills (oral and written).
• Proficiency in MS Office products includes Word, Excel, and Outlook.
• Professional phone skills with excellent customer service.
• Ability to organize, prioritize, meet deadlines and multi-task.
• Ability to work in fast-paced environment.
• Familiarity with salesforce.com and preferably experience with HubSpot and Propertybase.
• Strong technical skills and mindset to leverage databases and workflow-oriented software.
• Ability to deliver high-quality work, quickly, in a dynamic organization under pressure.
• Availability to work standard hours of 9:00 am – 5:00 pm, with flexibility for occasional evenings and weekends to support scheduled events and guest experiences.

Physical Requirements:

• Constant and close visual work at computer.
• Constant sitting and working at desk.
• Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person.
• Must be able to lift objects weighing between 0 and 30 lbs.
• Ability to stand, stoop, bend and lift.
• Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail.
• Vision to read printed materials and a computer screen, and hearing and speech to communicate in person and over the telephone.
• Travel occasionally for offsite sales and marketing events, training, or conferences
• Move through the property and event locations, including walking and standing for portions of guest visits and events.

Palmetto Bluff is proud to be an EEO Employer and participates in E-Verify.