Sales & Marketing Supervisor
Posted
- Handle banquet enquiries, telephone calls, emails, and walk-in enquiries professionally and promptly.
- Understand client requirements and recommend suitable banquet venues, menus, packages, and event arrangements.
- Prepare and share quotations, proposals, contracts, and event-related documentation with clients.
- Conduct banquet venue/show-rounds for prospective clients and explain available facilities and services.
- Follow up regularly with prospective clients to convert enquiries into confirmed bookings.
- Maintain accurate records of leads, enquiries, tentative bookings, confirmed functions, and revenue.
- Coordinate with Banquets, F&B, Kitchen, Housekeeping, Engineering, Front Office, Finance, and other departments for successful event execution.
- Prepare and communicate Banquet Event Orders (BEOs) and ensure all agreed arrangements are properly documented.
- Assist in negotiating rates, packages, menus, and other commercial terms within approved guidelines.
- Build and maintain strong relationships with corporate clients, wedding planners, event agencies, and other key accounts.
- Monitor banquet bookings and ensure proper billing, deposits, payment follow-ups, and financial documentation.
- Handle guest/client concerns professionally and ensure timely resolution.
- Conduct post-event follow-ups to obtain feedback and encourage repeat business and referrals.
- Support the Banquet Sales Manager in achieving monthly revenue and business targets.
- Monitor competitor activities, market trends, and local events to identify potential business opportunities.
- Maintain professional standards of guest service, grooming, communication, and hotel brand representation.
- Ensure compliance with hotel policies, SOPs, and applicable operational procedures
- Qualification: Graduate/Diploma in Hotel Management, Hospitality, Business Administration, or a related field.
- Experience: 2–4 years of relevant experience in Banquet Sales / Hotel Sales / Events / Hospitality, preferably in a reputed hotel.
- Experience in handling corporate events, weddings, conferences, and social functions will be an advantage.
- trong communication and interpersonal skills
- Good sales and negotiation skills
- Customer-focused approach
- Strong follow-up and relationship-management skills
- Good knowledge of banquet operations and event planning
- Ability to handle multiple enquiries and events simultaneously
- Good coordination and organizational skills
- Proficiency in MS Office and hotel systems
- Ability to work under pressure and meet revenue targets
- Professional grooming and presentation