Sales Office Manager

Parkline Motors is seeking an organized and customer-focused Sales Office Manager to support front-desk operations, coordinate vehicle transportation, and track customer commitments.

This position communicates with customers, sales associates, managers, service employees, and transportation providers. The right candidate will be professional, detail-oriented, and consistent about following open tasks through completion.

Responsibilities

• Welcome customers and direct them to the appropriate salesperson or department.
• Assist customers who are not already working with a salesperson by collecting their information for a sales manager.
• Answer incoming sales and service calls and accurately record the customer’s name, contact information, and vehicle of interest.
• List sold vehicles and trade-ins for transportation through Central Dispatch.
• Maintain accurate vehicle transportation information in Central Dispatch and the dealership’s Google tracking sheet.
• Monitor vehicles through assignment, pickup, transportation, and delivery.
• Coordinate pickup and delivery details with customers, sales employees, managers, transportation companies, and drivers.
• Track outstanding trade-in vehicles and follow up until they arrive at the dealership.
• Maintain a tracking system for items promised to customers on We-Owe documents.
• Coordinate with sales, finance, and service to ensure customer commitments are completed.
• Provide customers with timely updates regarding transportation and outstanding We-Owe items.
• Escalate delays, missing information, or unresolved commitments to the appropriate manager.

Qualifications

• Administrative, customer service, dealership, dispatch, or office coordination experience preferred.
• Strong customer service and communication skills.
• Professional phone and in-person presence.
• Strong organization and follow-up skills.
• Comfortable using Google Sheets and web-based tracking systems.
• Central Dispatch or vehicle transportation experience is preferred.
• Strong attention to detail and data-entry accuracy.
• Ability to manage multiple vehicles, customers, and deadlines simultaneously.
• Dependable and able to work independently while coordinating with multiple departments.

Benefits

Eligible employees have access to:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Additional supplemental benefit options

Parkline Motors is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.