Sales Operation Management
Job Summary
Drive sales efficiency and performance by optimizing workflows, managing CRM data, collaborating cross-functionally, administering sales systems, and analyzing key metrics to meet cluster targeting a hospitality sales environment.
Responsibilities
- Streamline sales workflows including lead generation, lead qualification, and contracting to enhance sales team productivity
- Maintain data accuracy and generate performance reports by managing Customer Relationship Management (CRM) platforms
- Collaborate directly with revenue management to align sales strategies and optimize revenue outcomes
- Administer data governance and implement sales intelligence software to support informed decision-making
- Train team members on hospitality booking systems to improve operational efficiency
- Analyze pipeline growth, goal achievement, and win/loss rates to monitor and drive monthly and annual cluster sales targets
Required competencies and certifications
- Diploma or Bachelor's Degree in Business, Marketing, or Hospitality Management
- Minimum 3 years of experience in sales operations or hospitality sales, preferably with team management responsibilities
- Advanced proficiency in Excel and data analysis techniques
- Familiarity with Hospitality CRM platforms and Salesforce tools
- Strong analytical skills to interpret sales data and identify trends
- Effective communication skills to collaborate across teams and present insights
- Problem-solving abilities to address sales process challenges and improve outcomes