Sales & Operations Administrator

Role Overview

We are seeking a proactive and organised Sales & Operations Administrator to support daily business operations, sales administration and accounts receivable collection. The role also includes coordinating shipments and following up with customers on selected product renewals.

Key Responsibilities

Sales Administration & Order Processing

* Prepare and issue quotations, ensuring accurate pricing and customer details.

* Process confirmed orders and coordinate fulfilment with internal teams and suppliers.

* Generate invoices and maintain accurate sales and transaction records.

* Follow up on outstanding documentation and customer enquiries.

Accounts Receivable & Xero

* Use Xero to maintain invoices, payment records and relevant accounting entries.

* Monitor outstanding receivables and follow up with customers on overdue payments.

* Coordinate with the finance team to resolve billing discrepancies and payment queries.

* Maintain collection records and provide updates on outstanding balances.

Shipment Coordination

* Coordinate shipments and deliveries with suppliers, logistics providers and customers.

* Prepare and maintain relevant shipping and delivery documentation.

* Track delivery status and follow up on delays or discrepancies.

Product Renewals

* Maintain a renewal tracker for assigned Tier 2 products.

* Contact customers ahead of expiry dates and follow up on renewal requirements.

* Prepare renewal quotations and coordinate order confirmation and invoicing.

* Work with the sales team to support timely renewals and achieve agreed targets.

General Administration

* Support administrative tasks using the Info-Tech system.

* Maintain accurate records and organised documentation.

* Liaise with internal departments to ensure smooth daily operations.

Requirements

* Relevant experience in sales administration, operations support or accounts administration.

* Working knowledge of Xero and familiarity with the Info-Tech system.

* Experience in accounts receivable collection, quotation preparation and invoicing.

* Familiarity with shipment coordination and order fulfilment.

* Strong organisational skills, attention to detail and ability to manage multiple deadlines.

* Confident communication skills and willingness to follow up with customers on payments and renewals.

* Proficiency in Microsoft Office, particularly Excel.

* Experience in an IT distributor, reseller or technology company would be advantageous.

* Candidates available at short notice are preferred.

Compensation

* Annual on-target earnings: S$60,000

* Fixed salary: S$48,000 annually / S$4,000 monthly

* Target variable incentive: S$12,000 annually, subject to agreed performance targets and the company’s incentive plan.