Job Description:

Sales Operations and Effectiveness Manager CEE (f/m/x)

Royal Canin, Sales Operations Department

Location: Bratislava

***Hybrid working model with up to 50% remote work***

Are you passionate about improving sales performance through data, technology, and process excellence? Do you enjoy turning insights into action and helping teams work more effectively? Join us as a Sales Operations & Effectiveness Manager and help shape the tools, processes, and capabilities that drive commercial success across Europe.

What will be your key responsibilities?

• Develop and continuously improve sales effectiveness frameworks, processes, and operating standards across the region.
• Optimize sales call plans, territory coverage, and route planning to maximize field force productivity and return on investment.
• Monitor performance metrics and sales effectiveness indicators, identifying opportunities for improvement and growth.
• Act as the subject matter expert and primary point of contact for sales systems, tools, and operational processes.
• Lead the adoption and implementation of new technologies, automation solutions, and AI-enabled tools to increase efficiency.
• Partner with regional stakeholders, IT teams, and external providers to deliver system enhancements and new capabilities.
• Serve as a key user and business owner for Salesforce CRM and related sales systems, ensuring an excellent user experience and effective system utilization.
• Drive cross-functional projects focused on process optimization, operational excellence, and business transformation.

What are we looking for?

• Degree in Business, Economics, Sales, or a related field.
• Experience in sales operations, sales effectiveness, business operations, commercial excellence, or a similar area.
• Strong analytical and problem-solving skills with the ability to translate data into actionable business insights.
• Hands-on experience with CRM platforms such as Salesforce or comparable sales management systems.
• Experience leading or supporting system implementations, process improvements, or digital transformation initiatives.
• Excellent communication and stakeholder management skills, with the ability to build effective partnerships across teams and functions.
• Fluent English; knowledge of an additional European language would be an advantage.
• Strong project management, planning, and organizational skills, with the ability to manage multiple priorities in a dynamic environment.

What can you expect from Mars?

Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
A strong focus on learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.

#LI-MS1

The base pay range for this position at commencement of employment is expected to be within the range set out below for a full-time position. Within this range, the base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience.

EUR 0.00 - EUR 0.00 monthly gross

The total compensation package for this position may also include other elements, if eligible, including variable pay & general allowances (depending on the position and employee’s work schedule).

Eligible employees are automatically enrolled in the following benefits:

• Pension plan (3% of annual gross salary)
• Life & Disablement Insurance
• 25 days of holidays
• Meal contribution

Additional perks include:

• Flexible working hours (mandatory working hours are from 10am to 3pm)
• Sport Support: Prepaid Edenred Card (204 EUR/year)
• Associate Assistance Program (AAP)
• Learning and Career Development – growth opportunities within an international environment
• Pet-Friendly office
• Opportunity to participate in volunteering initiatives during working hours.