Sales Operations Assistant Manager/ 業務訂單副理

Job Responsibilities:

1. Manage customer orders from order receipt to delivery, including order entry, order tracking, delivery coordination, and follow-up to ensure timely and accurate fulfillment.
2. Coordinate with factories to confirm production schedules and delivery dates, monitor order and production progress, and proactively follow up on potential delays to ensure customer delivery commitments are met.
3. Act as the key contact for customers regarding order status and delivery arrangements, providing timely updates, managing delivery expectations, and coordinating solutions to address order- and delivery-related issues.
4. Coordinate shipment arrangements and logistics, working closely with factories, suppliers, brokers, and logistics partners to ensure smooth and timely delivery.
5. Handle customer complaints and order-related issues, working cross-functionally with relevant teams to identify root causes, coordinate corrective actions, and ensure timely resolution.
6. Monitor order fulfillment and delivery performance, proactively identify potential risks or bottlenecks, and coordinate with relevant functions to minimize delays and improve customer satisfaction.
7. Drive continuous improvement of order fulfillment processes, working with Factory, Logistics, and other cross-functional teams to improve operational efficiency, delivery performance, and overall customer service quality.

Qualifications:

1. With 5+ years of experience in Order Management, Inside Sales, Customer Service, or related roles, preferably in an international or manufacturing environment.
2. Business-level English proficiency, with the ability to communicate effectively with customers and internal stakeholders.
3. Solid experience in customer order management, factory coordination, delivery planning, and shipment arrangements.
4. Strong cross-functional coordination and problem-solving skills, with the ability to proactively manage delivery risks and resolve customer issues.
5. Experience with ERP systems (e.g., SAP) and order management processes is preferred.
6. Proactive, detail-oriented, and customer-focused, with strong ownership, communication, and follow-through.