Sales & Operations Coordinator | Aluminium Windows & Doors | Brackenfell
Our client, a leading supplier in the aluminium doors and windows hardware industry, is seeking a highly organised, commercially minded, and driven Sales & Operations Coordinator to join their Cape Town team.
This opportunity is ideally suited to a graduate or professionally qualified individual who has built experience in sales, customer service, operations, supply chain, logistics, or a related commercial environment. The successful candidate will play a pivotal role in supporting revenue growth, operational efficiency, customer satisfaction, and overall business performance.
The role offers an excellent opportunity for a candidate who enjoys balancing customer engagement with operational coordination and is looking to build a long-term career within a dynamic, growth-focused organization.
Key Responsibilities:
Commercial & Customer Relationship Management
• Prepare and process customer quotations, sales orders, invoices, and credit notes accurately and efficiently.
• Develop a strong understanding of customer businesses and identify opportunities to increase account value and revenue.
• Drive sales growth through proactive customer engagement, cross-selling, and upselling initiatives.
• Build and maintain strong, long-term customer relationships through exceptional service delivery.
• Manage walk-in, telephonic, and email enquiries professionally and timeously.
• Develop a strong understanding of customer businesses and identify opportunities to increase account value and revenue.
• Drive sales growth through proactive customer engagement, cross-selling, and upselling initiatives.
• Build and maintain strong, long-term customer relationships through exceptional service delivery.
• Manage walk-in, telephonic, and email enquiries professionally and timeously.
• Work closely with the Business Development and Branch teams to ensure a seamless customer experience.
Operations & Inventory Coordination
• Support effective stock management by promoting available inventory and identifying opportunities to move slow-moving stock.
• Assist in maintaining optimal stock levels through active coordination with relevant departments.
• Monitor customer demand trends and assist with inventory planning initiatives.
• Contribute to process improvements that enhance operational efficiency and customer satisfaction.
• Ensure smooth coordination between sales, warehouse, procurement, and logistics functions.
Business Support & Market Intelligence
• Develop and maintain strong product knowledge across the company's aluminium hardware product range.
• Gather market intelligence, customer feedback, and competitor insights to support business growth initiatives.
• Assist in identifying new business opportunities and strategies to increase market share.
• Support customer segmentation and account development plans.
• Analyse customer purchasing trends and recommend opportunities for increased profitability.
Administration & Reporting
• Ensure all customer transactions are processed accurately in accordance with company policies and procedures.
• Review customer account status, credit limits, and age analyses before order processing.
• Manage outstanding orders and follow up on pending transactions.
• Maintain accurate customer records and sales information.
• Prepare reports and provide administrative support to management as required.
• Ensure high levels of accuracy, compliance, and attention to detail across all documentation.
Teamwork & Continuous Improvement
• Embody the company's values and maintain professional standards in all interactions.
• Collaborate effectively with internal departments to ensure operational excellence and customer satisfaction.
• Communicate customer feedback, market trends, and operational challenges to management.
• Contribute to a culture of accountability, teamwork, and continuous improvement.
Requirements
Qualifications
• Completed tertiary qualification (non-negotiable) in Business, Commerce, Supply Chain, Logistics, Operations Management, Marketing, Industrial Psychology, Finance, or a related field.
Experience
• 2-5 years' experience within a commercial environment, including exposure to:
o Internal Sales
o Sales Support
o Customer Service
o Operations Coordination
o Supply Chain
o Logistics
o Branch Administration
o Commercial Administration
Skills & Competencies
• Strong commercial acumen and business understanding.
• Ability to identify sales opportunities and contribute to revenue growth.
• Strong numerical capability with an understanding of margins, gross profit, and business profitability.
• Excellent planning, organizational, and multitasking abilities.
• Strong analytical and problem-solving skills.
• High level of accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Advanced customer service and relationship management skills.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Ability to thrive in a fast-paced and results-driven environment.
Personal Attributes
We're looking for someone who is:
• Highly motivated, energetic, and self-driven.
• Commercially aware with a strong business mindset.
• Equally comfortable working with customers, data, and operational processes.
• Proactive and accountable, with the ability to take ownership of outcomes.
• Relationship-focused and customer-centric.
• Organized, methodical, and detail-oriented.
• A collaborative team player with excellent interpersonal skills.
• Curious, analytical, and eager to learn.
• Passionate about improving processes and driving business performance.
Benefits
Salary: R35,000 depending on experience.
Performance-based incentive scheme, including the potential for 13th and 14th cheques.
Pension Fund.
Medical Aid.
Opportunity to join a well-established, market-leading business with excellent long-term career growth prospects.
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