Sales Operations Coordinator
Sales Operations Coordinator
Symbiotic Services is recruiting a Sales Operations Coordinator on behalf of our
client. This position provides administrative and operational support to the
Sales organization, helping ensure accurate and timely execution of
sales-related activities.
The Sales Operations Coordinator will support independent retailers,
strategic accounts, and internal sales personnel through customer onboarding,
data management, order support, reporting, and cross-functional coordination.
The ideal candidate is highly organized, detail-oriented, responsive, and
committed to providing excellent customer service.
Department: Sales
FLSA Status: Non-Exempt
Key Responsibilities
- Provide day-to-day administrative
support to the Sales team, including support for independent retailers and
strategic accounts.
- Coordinate new customer
onboarding and accurately enter and maintain customer information across
multiple business systems.
- Ensure customer account setup
documentation is complete, accurate, and processed promptly.
- Maintain customer master data,
pricing, sales agreements, and other account-related information while
ensuring data integrity.
- Assist Sales Representatives with
customer proposals, presentations, reports, and sales materials.
- Respond to customer inquiries and
route requests to the appropriate internal departments for timely
resolution.
- Partner with Customer Experience,
Finance, Operations, Product Development, Marketing, and other departments
to support customer needs.
- Assist with order management by
monitoring customer requests, tracking order status, and communicating
updates.
- Generate and distribute sales
reports, customer activity reports, and other business metrics.
- Maintain organized electronic and
physical customer records.
- Assist with customer meetings,
travel arrangements, trade shows, and other sales-related events.
- Support special projects, process
improvements, and administrative initiatives as assigned.
- Maintain confidentiality of
customer, pricing, and company information.
Knowledge, Skills & Experience
- Strong organizational skills with
the ability to manage multiple priorities and meet deadlines.
- Excellent attention to detail and
commitment to data accuracy.
- Strong verbal and written
communication skills with a customer-focused approach.
- Ability to develop positive
working relationships across multiple departments.
- Ability to prioritize effectively
in a fast-paced environment.
- Strong analytical and
problem-solving skills.
- Ability to identify and resolve
issues independently.
- Professionalism and discretion
when handling confidential information.
- Self-motivated and capable of
working independently while contributing effectively within a team.
- Proficiency in Microsoft Office
Suite, particularly Excel, Outlook, Word, and PowerPoint.
Minimum Requirements
- High school diploma or equivalent
required; Associate's or Bachelor's degree in Business Administration,
Marketing, or a related field preferred.
- Two or more years of experience
in administrative support, sales support, customer service, or account
coordination.
- Experience with data entry and
maintaining customer information in ERP or CRM systems.
- Strong proficiency with Microsoft
Office applications.
- Excellent organizational,
communication, and customer service skills.
Preferred Qualifications
- Experience supporting a B2B sales
organization.
- Experience in the furniture,
manufacturing, or consumer products industry.
- Working knowledge of Oracle or
another ERP system.
- Experience onboarding large
retail or strategic customer accounts.
- Advanced Microsoft Excel skills,
including PivotTables, VLOOKUP/XLOOKUP, and data analysis.
- Experience supporting trade
shows, sales meetings, or customer events.
Physical & Work Requirements
The position frequently involves sitting and using standard office
equipment, including computers, keyboards, and telephones, as well as
communicating with internal departments and external customers by phone, email,
and virtual meetings.
The role occasionally requires standing, walking, bending, moving
throughout the facility, and lifting or moving materials weighing up to 25
pounds. Occasional travel may be required for business meetings or customer
events.
Symbiotic Services is the staffing firm recruiting qualified candidates for this
opportunity.