Sales Operations Executive - 3 Months Temp (Possible Conversion)

Responsibilities

• Process and submit customer orders accurately, ensuring all required documentation and approvals are completed in the Business Support System (BSS) and Customer Relationship Management (CRM) platform (Salesforce.com).
• Translate portal orders into Salesforce order and contract records and keep it aligned with BSS, checking accuracy and completeness before submission.
• Process service terminations, transfers, cancellations and other ad-hoc amendments.
• Prepare, verify, and manage all order-related documents required for system entry and order fulfilment.
• Coordinate with internal stakeholders (e.g., Product, Sales…) to ensure smooth order processing and execution.
• Investigate customer billing discrepancies or disputes, and work closely with internal teams (e.g., Finance, Service Delivery) to achieve timely resolution.
• Support sales team members in routine reporting, data collation, and preparation, and act as a point of contact for assigned customers.
• Perform other ad hoc tasks to support sales teams as required.

Requirements

• Diploma / Degree in Business Administration or an equivalent qualification.
• At least 4 years of experience in Sales Operations, Order Management, Sales support, or a related function.
• Strong focus on Data accuracy, Detail-oriented, well-organized, and ability to manage multiple tasks in a fast-paced environment independently.
• Experience loading and maintaining orders in a CRM (Salesforce.com) platform is Preferred.
• Prior experience in an ICT or technology-related environment is preferred.
• Proficient in Advance Microsoft Excel, Word, and PowerPoint is preferred.
• Good written and verbal communication skills, with prior customer-facing experience, is an advantage.