Sales & Operations Executive (Customer Service & Scheduling)

About OBA

Optimum Badminton Academy (OBA) is one of Singapore’s leading badminton academies, running structured programmes for kids and adults. We’re growing fast—and we’re also at the forefront of adopting technology like AI tools and mobile apps to support daily operations, scheduling, and customer experience.

We’re looking for someone with a growth mindset, strong communication skills, and a service-oriented attitude to support sales enquiries and smooth daily operations.

Key Responsibilities

Customer Service & Sales

• Handle inbound enquiries via phone calls, WhatsApp, and other channels promptly and professionally
• Provide accurate information on OBA programmes, memberships/packages, schedules, pricing, and venue details
• Follow up with leads, build trust, and convert enquiries into trials, class bookings, or membershipsAchieve agreed sales targets and contribute to team growth (commission applies)

Operations & Scheduling

Coordinate class schedules (group/private), coach deployment, and court bookingsSupport rescheduling, cancellations, and replacements while minimising disruptionsEnsure schedules are accurate and updated across internal systems and toolsCoordinate smoothly between customers, coaches, and outlets

Admin & Data Management

Perform accurate data keying (customer details, bookings, attendance, payments, sales tracking, etc.)

Maintain clean records and ensure all information is properly updatedPrepare simple updates/reports for management when required

Requirements

Preferably 1–2 years experience in customer service / sales / admin / operations(sports/education/service industry is a plus)

Comfortable with customer conversations and sales follow-ups (phone + WhatsApp)Strong organisational skills and attention to detail (scheduling accuracy matters)Tech-comfortable: able to learn booking systems, spreadsheets, and app-based workflowsAble to work 5-day week with rotational weekends. Responsible, positive attitude, and team-oriented

What We Offer

Salary up to $4,000 (based on skills and experience)
Sales commission (performance-based incentives)
Opportunity to work in a leading sports academy with a progressive cultureExposure to AI-driven and mobile-app workflows to boost operational efficiencySupportive environment with room to grow