SALES OPERATIONS MANAGEMENT ASSISTANT
Job Description & Requirements
A Sales Operations Management Assistant in the jewelry industry plays a vital role in supporting the sales team and ensuring efficient store operations. Below is an overview of the key responsibilities, skills, and qualifications associated with this role:
Responsibilities
1. Sales Support
• Assist in achieving sales goals by providing administrative support to the sales team.
• Process, track, and follow up on special orders and repair requests, communicating status to client advisors.
2. Inventory Management
• Manage inventory levels, including receiving new merchandise, ticketing, and organizing backstock.
• Process damages, reticketing, mark out of stocks, and returns to vendors (RTVs).
3. Administrative Tasks
• Maintain data integrity in sales systems, such as Salesforce.com.
• Coordinate and schedule sales training and events.
• Manage sales enabling tools and technologies.
4. Customer Service
• Assist with special events, including processing and reconciling necessary invoices and client orders.
• Ensure high levels of client satisfaction through excellent service and a luxury mindset.
5. Team Collaboration
• Support jewelry specialists on the sales floor with any requests or needs that enhance the overall client experience.
• Manage, coach, and develop sales team members in relationship selling, product knowledge, repairs, and adherence to store procedures.
Key Skills
• Organizational Skills: Strong attention to detail and ability to manage multiple tasks efficiently.
• Communication: Excellent verbal and written communication skills to interact effectively with clients and team members.
• Technical Proficiency: Experience with sales tools and software, including CRM systems and content management.
• Customer Service Orientation: Ability to provide exceptional service and maintain a luxury mindset.
• Problem-Solving: Creative and strategic problem-solving abilities to address challenges proactively.
Qualifications
• Prior experience in retail sales or sales support, preferably in fine jewelry or luxury goods.
• Proficiency with Microsoft Office Suite and familiarity with sales tools and software.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.